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        Career Opportunity – Manager – Numbering and Technical Support

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        • Career Opportunity – Manager – Numbering and Technical Support

        The Office of Utilities Regulation (OUR) invites applications for the abovementioned position:

        The incumbent is responsible for leading the technical regulation of the ICT sector, including numbering administration. The position leads complex engineering assessments and conducts sector analyses to determine whether regulated entities in the ICT sector are meeting their obligations as set out in the applicable legal and regulatory frameworks, and provides strategic insight on the policy and regulatory impact of sector developments, including the deployment of new technologies in the ICT sector.

        Key Job Responsibilities
        • Ensuring the efficient and effective administration and assignment of numbering resources and planning for the future needs of the sector by utilising effective forecasting and management skills.
        • Spearheading research into best practices with respect to technical ICT regulation and on technological innovation/advances in the ICT sector, and making recommendations on policy and regulatory measures, and actions.
        • Overseeing technical review of licence applications and measuring/monitoring the technical, engineering, and operational performance of the regulated ICT entities against established targets.
        • Providing recommendations on resilience and disaster-readiness standards for ICT networks in Jamaica and on optimal development plans for the ICT sector.
        • Preparing technical documentation, including consultative documents, decision documents, draft rules, and sector reports.
        Required Education and Competencies

        Minimum Requirements include:

        • Master’s Degree in Telecommunications Engineering or equivalent qualifications.
        • At least seven (7) years’ experience in conducting high-level technical or operational assessments within a regulatory agency, utility company, or similar environment.
        • Demonstrated experience with wireless (e.g. GSM, UMTS, LTE, 5G) and wired ICT networks.
        • Knowledge of the OUR Act, Telecommunications Act, and ICT related policy legislative and regulatory frameworks.
        • Excellent understanding of current and emerging network technologies used in the delivery of ICT services, including how the architecture and operation of related networks affect service delivery.
        • Excellent understanding of the factors impacting the costing, coverage, reliability and resilience of ICT networks/services.
        • Sound knowledge of the operational and performance monitoring of the ICT sector, as well as the international standards established by bodies such as ITU, 3GPP, ETSI, and IEEE.

        VIEW JOB DESCRIPTION

        For more details on this position, please visit the Careers page on our website: https://our.org.jm/about-us/careers/

        Applications accompanied by resumes should be submitted via email ONLY by 2025 December 31 addressed to:
        Director, Human Resource & Administration
        Office of Utilities Regulation
        3rd Floor, PCJ Resource Centre
        36 Trafalgar Road, Kingston 10, Jamaica.
        Email: employment@our.org.jm
        Issued by the Office of Utilities Regulation on
        2025 December 7
        We thank all applicants for their interest, but only shortlisted candidates will be contacted.

        Office Of Utilities Regulation
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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.