OFFICE OF UTILITIES REGULATION Regulating Utilities for the Benefit of All

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An NWC customer was able to identify a breach of a guaranteed standard and was eligible for compensation.

Listen to the resolution we provided during our recent Inside the OUR radio feature. #theOURja

YouTube Video VVVSVi1hMWtIMHh1U0Y2SmN4RmNRemd3LkRDRE5qMEZMa3NJ

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Digicel & Flow must advise customers about their phone usage long before their credit is finished. Visit https://bit.ly/3oKOmMG to learn more about data and call usage! #theOURja #informationtransparency

Digicel & Flow must better advise customers about their phone usage

YouTube Video VVVSVi1hMWtIMHh1U0Y2SmN4RmNRemd3Lnh3VENhc2pkTGNR

A Digicel customer contacted us as he was paying different amounts for online top up.

Listen to our response during our recent #InsidetheOUR radio feature. #theOURja

YouTube Video VVVSVi1hMWtIMHh1U0Y2SmN4RmNRemd3LlBheEQ0eWZsVjBv

Check out this clip from last week's episode of "Inside The OUR"

YouTube Video VVVSVi1hMWtIMHh1U0Y2SmN4RmNRemd3LkstUWNSYWg5MTZ3

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Office of Utilities Regulation Jamaica