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Media Release – Nominations open for 2nd Annual CACU Utility Customer Service Award

(KINGSTON, Jamaica; 2024 October 3): Nominations for the 2nd Annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU) opened on Tuesday, 2024 October 01 The Award, which will close on Wednesday, 2024 October 30, will be presented to the winner on 2024 November 6. The customer service team at Continue Reading

MEDIA RELEASE: Contacts to OUR Increased by 6% in 2024 Q2

KINGSTON, Jamaica; 2024 October 2): Contacts to the Office of Utilities Regulation (OUR) increased by 6% in the 2024 April – 2024 June period, compared to the previous quarter. The OUR’s Consumer Affairs Unit (CAU) received 778 contacts with the most significant increases being in the categories of Irregular Supply (120%), Poor Service Quality (71%), Continue Reading

Media Release – OUR Conducts Validation Checks on JPS’s Restoration Works

OUR Conducts Validation Checks on JPS Post-Beryl Restoration Works (KINGSTON, Jamaica; 2024 September 6): The Office of Utilities Regulation (OUR) has been conducting validation checks on Jamaica Public Service Company Ltd.’s (JPS’s) restoration of its transmission and distribution infrastructure and reconnection of electricity supply to customers in St. Elizabeth and Manchester. This follows JPS’s announced Continue Reading

Media Release: OUR advises on post-Beryl telecoms charges

(Kingston, Jamaica: 2024 August 29) Following customer complaints about the continued receipts of bills without service, the two major telecommunication providers, Digicel and Flow have confirmed with the Office of Utilities Regulation (OUR) ‘no usage charge’ for the period of interruption since Beryl, for customers whose service is unrestored. However, all customers who have had Continue Reading

Media Release: OUR to conduct in-depth post-Beryl assessment of the electricity sector’s resilience – 2024 August 22

(KINGSTON, Jamaica; 2024 August 22): The Office of Utilities Regulation (OUR) is committed to spearheading an in-depth post-Beryl evaluation of the resilience of the electricity sector. This will span preparation for the hurricane, its impact, and restoration activities. The assessment will seek to identify culpability (if, or where it exists), gaps, areas for improvement, policy Continue Reading

Media Release: OUR directs JPS to reduce and re-issue some customer bills – 2024 Aug 23

(KINGSTON, JAMAICA, 2024 August 23) The Office of Utilities Regulation (OUR) has instructed the Jamaica Public Service Company Limited (JPS) to reduce some customers’ bills in the next billing period and re-issue those bills issued in August with zero consumption that do not show a corresponding zero money value. The scale and extensiveness of the JPS Continue Reading

Media Release: OUR Investigating increase in electricity bills

Kingston, Jamaica, Monday, 2024 August 19.) The Office of Utilities Regulation (OUR)  has – just over this past weekend – become increasingly aware of several utility customer complaints regarding increasing electricity bills, following the passage of Hurricane Beryl. The OUR has initiated steps to investigate these complaints. Once the relevant information has been received from Continue Reading

Media Release -OUR to Meet with JPS as Restoration Deadline Ends

(KINGSTON, Jamaica; 2024 August 12): The Office of Utilities Regulation (OUR) will meet with the Jamaica Public Service Company Limited (JPS) tomorrow following the 2024 August 12 expiration of the deadline to provide full restoration of electricity supply to its customers ‘subject to the inaccessibility issues faced in the areas specified as Exceptions’. According to Continue Reading

Media Release – OUR Monitors JPS Restoration Schedule

(KINGSTON, Jamaica; 2024 August 7): Power supply to over sixteen thousand customers across the island has yet to be restored by the Jamaica Public Service Company Ltd. (JPS) according to its most recent restoration schedule of 2024 August 6. Mindful of the increasing hardship being faced by customers and consumers who are without electricity services, Continue Reading