WHAT TO EXPECT FROM US
  • Professional warm and friendly staff;
  • Courteous Consumer Affairs Officers who will identify themselves upon contact;
  • Complete investigation of your appeals within 65 working days;
  • To be provided with an update on your appeal every thirty (30) working days;
  • To be seen by a Consumer Affairs Officer within five (5) minutes of arrival;
  • Your information being treated with the strictest level of confidentiality; and
  • To be provided with accurate and current information.
WE EXPECT OUR CUSTOMERS TO:
  • Take your complaints to the respective service provider, escalating the matter where necessary before appealing to us;
  • Submit appeals of your service provider’s decision in writing (letter, email or fax), which should contain the account number affected;
  • Provide accurate and detailed information;
  • Provide contact details including telephone number, mailing address and email address;
  • Provide timely response to requests for additional information or clarification;
  • Treat our staff with the same level of respect received; and
  • Take the time to provide us with feedback to help us to continually improve our services.