20th Annual Regional Utility Regulators Conference Kicks off in Jamaica (Kingston, Jamaica; 2026 April 24): Jamaica is set to host top regional utility regulators, utility providers, industry experts, among others, at the 20th Organisation of Caribbean Utility Regulators (OOCUR) Annual Conference from April 27 to May 1, 2026, at the Ocean Coral Spring and Ocean Continue Reading
(Kingston, Jamaica; 2026 April 17): Director-General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says prioritising inter‑regional cooperation is essential to building resilient digital infrastructure across the Caribbean. Mr. Hewitt made the remarks while delivering the welcome address on the opening day of the 31st Caribbean Network Operators Group Forum (CARIBNOG31) on 2026 April Continue Reading
(Kingston, Jamaica; 2026 April 13): The Office of Utilities Regulation (OUR) will relaunch the Jamaica Internet Exchange Point (JAIXP) as part of efforts to improve the efficiency, reliability, and resilience of Jamaica’s internet infrastructure. To support this initiative, the OUR has partnered with the Caribbean Network Operators Group (CaribNOG) to host the 31st CaribNOG Forum Continue Reading
Director‑General of the OUR, Ansord Hewitt, says it is time to consider a multi‑layered disaster risk financing framework for the utility sector in light of high restoration costs after Hurricane Melissa. (KINGSTON, Jamaica; 2026 March 24): Director‑General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says it is time to consider a multi‑layered disaster Continue Reading
2. CAPTION FOR PHOTOS OUR and Digicel SLA – The Office of Utilities Regulation’s Director of Consumer and Public Affairs, Yvonne Nicholson and Digicel’s Chief Executive Officer, Stephen Murad, sign the Service Level Agreement between the OUR and Digicel establishing clear timelines, responsibilities, and performance standards for the handling of customer complaints regarding Digicel Continue Reading
(Kingston, Jamaica; 2026 February 25): The Caribbean Network Operators Group (CaribNOG), in partnership with the Office of Utilities Regulation (OUR), has announced that the 31st CaribNOG Forum will be held on 2026 April 14-16 in Kingston, Jamaica. At a globally streamed launch on 2026 February 25, organisers confirmed that the regional 3-day forum will take place Continue Reading
Kingston, Jamaica; 2026 February 6): Jamaica’s four major utility providers serving the electricity, water and sewerage, and telecommunications sectors are calling for stronger, united action to combat the increasing incidents of vandalism and theft of utility equipment and services. al was made during a webinar hosted by the Office of Utilities Regulation (OUR) on 2026 Continue Reading
(KINGSTON, Jamaica; 2025 December 15): Customers of the Jamaica Public Service Company Limited (JPS) who are currently receiving service will see a 7% increase on their bills issued in 2025 December for November’s consumption. This adjustment was anticipated as JPS had to rely on more expensive fuel sources for generation because natural gas was unavailable Continue Reading
(KINGSTON, Jamaica; 2025 December 11): The Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) will waive the customer/service charge on the bills of customers who have been without service since Hurricane Melissa made landfall on 2025 October 28. The decisions emerged from the Office of Utilities Regulation’s (OUR) ongoing dialogue and Continue Reading
OUR to Monitor Utilities’ Temporary Customer Billing Relief Measures (Kingston, Jamaica; 2025 December 2): The Office of Utilities Regulation (OUR) has acknowledged and supports the initial billing relief measures announced by major utility providers in response to the widespread impact of Hurricane Melissa. In the week following the Hurricane, the OUR wrote to the major Continue Reading