The Quarterly Performance Report (QPR) for 2020 October-December Executive Summary
The 2020 October – December period saw the CAU receiving 1,518 contacts, which represents a 17% decrease over the preceding period. The data shows decreases in some categories of customer contact, compared to the preceding period, with the most significant relating to: Service Connection (-46%), Billing Matters (-32%), Terms and Conditions of Service (-30%) and Disconnection (-26%).
The following shows the distribution of contacts per service provider1:
- Jamaica Public Service Company Ltd. (JPS) – 507 (33%)
- National Water Commission (NWC) – 277 (18%)
- Cable & Wireless Jamaica Ltd. (Flow) – 241 (16%)
- Columbus Communications (Flow) – 337 (22%)
- Digicel – 80 ( 5%)
- Private water and/or sewerage providers CanCara Development Ltd., Dairy Springs Ltd.,
DEML, Drax Hall Utilities Ltd., Runaway Bay Water Company Ltd., and St. Jago Hills Development Company Ltd.; small telecommunications providers, Dekal Wireless and XtriNet and Other (Not Utility Provider Related) – 76 (6%)
