OVERVIEW
The Office of Utilities Regulation (OUR) intends to engage the services of a qualified, experienced and competent Auditor or Firm (the Consultant) to carry out an Audit of the National Water Commission’s (NWC) Billing and Metering System (the Programme). It is expected that the Audit will determine the causes of billing-related concerns as reported to the OUR’s Consumer Affairs Unit, including high consumption, meter reading accuracy, meter reading frequency, estimation of consumption, billing adjustments and billing punctuality.
- OFFICE OF UTILITIES REGULATION Regulating Utilities for the Benefit of All
