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Report on Investigation JPSCo’s Major Systems Failure Power System Islanding Widespread Outage 2016 April 17

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Report on Investigation JPSCo’s Major Systems Failure Power System Islanding Widespread Outage 2016 April 17

On Sunday 2016 April 17th at 6:59 pm, the Jamaican electric power system experienced a major system failure which separated the power grid into two sub-systems namely; corporate and rural area sub-systems. The rural area sub-system eventually suffered a total blackout, while the corporate area survived after intermittently losing some of its customers.

Earlier in the day two (2) 69 kV transmission lines; Hunts Bay – Port Authority of Jamaica (PAJ) and Hunts Bay – Duhaney were taken out of service to facilitate road works being undertaken by the National Works Agency (NWA). These two (2) lines emanated from the Hunts Bay power station in the corporate area, the largest load centre on the island.

A total of 456 MW of generation was lost, affecting approximately 547,734 customers. Most customers were progressively restored within three (3) hours and full restoration of all customers was completed by 10:49 pm the same night.

The system operator Jamaica Public Service Company Limited (JPS), in keeping with section 45 (12) and (13) of the Electricity Act, 2015 (the Act) submitted to the Office of Utilities Regulation (OUR) an outage investigation report of the incident entitled ‘Major System Failure Technical Report’, 2016 April 17. This report provided an overview of the electric power system, the status of key elements of the system, conditions on the electric system that existed prior to the outage,
events during the outage and sought to explain how and why the outage occurred. The measures and procedures to restore the system to normal operations were also described. The report concluded with a series of recommendations for actions that can and should be taken by JPS to prevent or minimize such occurrences in the future.

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.