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Media Release – OUR Approves Rates for Richmond Environmental Services

OUR Approves Increased Rates for Richmond Environmental Services Ltd 

(KINGSTON, Jamaica; 2023 July 13) The Office of Utilities Regulation (OUR) has approved new water and sewerage rates to be charged by Richmond Environmental Services Limited (RESL) to customers of the Richmond Development community (Richmond Estates) in Llandovery, St. Ann and its immediate environs.

It is estimated that with the approved rates, customers with an average consumption of 9,760 litres per month will see bills moving from $1,655.21 to $3,216.75, which is an increase of 94.34%. This contrasts with the 229.31% increase proposed by the utility provider.

In assessing RESL’s application, the OUR was guided by the rate of return methodology in Schedule 3 of RESL’s Licences. This approach aims to provide an opportunity for the utility to make a reasonable return on capital employed in the business based on cost efficiency.

The OUR approved the implementation of a monthly Price Adjustment Mechanism (PAM) to be applied to customers’ bills monthly. The approved weightings for the three (3) economic indicators in the PAM are:

  • Foreign Exchange Rate (FX): 8%
  • Consumer Price Index (CPI): 64%
  • Electricity Rate: 28%.

The approved base indices are to remain in effect until the anniversary of the PAM or until the next tariff review – whichever is earlier. The base indices are:

  • Foreign Exchange Rate (FX): $155.10 to US$1.00
  • Consumer Price Index (CPI): 128.20
  • Electricity Rate: $57.32/kWh.

OUR’s decisions on the rates followed a review of RESL’s water and sewerage tariff application submitted on 2022 August 19. An Interim Determination Notice was issued on 2020 April 3 as more information was required for a fuller assessment of the application.

The OUR requires RESL to exercise reasonable diligence and take urgent action to address the existing ownership situation involving the fixed assets of the relevant water and sewerage system. As such, at the next tariff review, RESL is expected to provide supporting evidence and documentation to demonstrate a legal interest in the sewerage and water infrastructure and facilities and that Richmond Development Company Limited (RDCL), which is a separate legal entity, is absorbing the costs (electricity, repairs and maintenance, etc.) for the percentage of the water it utilises from the system.

On 2022 October 30, the OUR hosted a virtual public consultation with the customers of RESL as part of its tariff review process. This facilitated the capture of customers’ perspectives on the tariff application and their experience regarding the provider’s quality of service. The latest Determination Notice made Several modifications to the Quality of Service schemes.

Amendments included the removal of a claim submission requirement (by affected customers) to enable payment of the applicable compensation for Guaranteed Standards breaches.

The regulator also approved the introduction of a service charge of $715.00 which will be applied to bills for the utility’s 1,038 residential customers, and $6,000 for its 4 large-scale customers.

Reconnection fees of $4,470 for residential customers and $12,000 for commercial customers were approved. These are equivalent to fees charged by the NWC for removing and replacing a meter. The regulator allowed RESL’s proposed $12,000 fee for illegal connection of all customer types – unchanged from the Interim Determination Notice.

The RESL Determination Notice can be viewed on the OUR’s website: www.our.org.jm.

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Contact: Public Affairs Unit: 876-968-6053

 

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.