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Media Release: OUR to conduct in-depth post-Beryl assessment of the electricity sector’s resilience – 2024 August 22

(KINGSTON, Jamaica; 2024 August 22): The Office of Utilities Regulation (OUR) is committed to spearheading an in-depth post-Beryl evaluation of the resilience of the electricity sector. This will span preparation for the hurricane, its impact, and restoration activities.

The assessment will seek to identify culpability (if, or where it exists), gaps, areas for improvement, policy and legislative recommendations to ensure the resilience of the utility infrastructure, improved communication with stakeholders, and enhanced disaster recovery. This should provide a basis for further policy and legislative recommendations as deemed necessary.

In the meantime, the OUR is continuing to engage with the Jamaica Public Service Company Limited (JPS) to ensure that the restoration activities in St. Elizabeth are expedited and that all customers are restored to the grid.

JPS’s latest report to the OUR – dated 2024 August 21  – indicates that between 2024 August 19-20, 34,549 (91.4%) of its St. Elizabeth customers now have their electricity supply, with 3,247 unrestored. There are still 37 customers in pockets of communities in Westmoreland, Manchester, Clarendon, Portland, and St. Thomas who JPS claims are awaiting the resolution of specific obstructions to have their supplies restored.

The JPS has maintained that it is “…still on track to complete full restoration by August 31st…” even while asserting that they are challenged by adverse weather conditions. While not taking up the OUR’s recommendation to provide specific restoration dates for each location, the company said that it has integrated an external liaison within its incident command structure to engage daily with key stakeholders including Members of Parliament, Mayors, Community Leaders, and Disaster Planning Coordinators in the parish, ensuring customers are updated on the restoration progress in their respective communities.

Regarding JPS’s discretionary measures considered and/or already available for the relief of customers in St. Elizabeth and elsewhere, it will be contributing $50 million to customers in St. Elizabeth without power after August 12, and providing discounts on building supplies, extending payment plans, suspending disconnections, providing bill credits and other community support.  JPS had also assured the OUR at a meeting on 2024 August 13 that…

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Contact OUR’s Public Affairs Unit: publicaffairs@our.org.jmor 876-968-6053.

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.