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JPS Proposed Criteria Response FINAL – No C

JPS Proposed Criteria Response FINAL – No C

The purpose of this document is to provide a response to the Offices of Utilities Regulation (“OUR/Office”) on the 2019-2024 Rate Review Process Consultation Document. Herein referred to as the “Proposed Criteria” or “OUR’s Consultation Document”

The Electricity Licence, 2016 (the Licence) requires that the Office shall publish the Proposed Criteria for the next rate review process and shall initiate a consultative process by which the Criteria should be arrived at. In this process the Jamaica Public Service Co. Ltd. (JPS/Licensee/The Company) and other stakeholders shall be afforded 60 days to respond and comment on the Proposed Criteria. The Office shall take these responses and comments into consideration in arriving at the Final Criteria.

The Proposed Criteria has outlined principles, methodologies and procedures that the OUR proposes to use in the rate setting exercise in 16 categories. JPS has reviewed same and herein provides its response to each criterion. Our responses primarily highlight the differences noted between the requirements of the Licence and the Criteria, errors noted, limitations of JPS and, in some instances, proposing alternative or additional considerations.

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.