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Media Release – OUR Director-General Moots Multi Layered Disaster Risk Financing for Utilities

Director‑General of the OUR, Ansord Hewitt, says it is time to consider a multi‑layered disaster risk financing framework for the utility sector in light of high restoration costs after Hurricane Melissa. 

(KINGSTON, Jamaica; 2026 March 24): Director‑General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says it is time to consider a multi‑layered disaster risk financing framework for the utility sector. This is in light of the high cost of restoring utilities following significant damage from Hurricane Melissa.

Mr. Hewitt was delivering his State of the Utility Sector Address at the OUR’s 12th Annual Director General’s Stakeholders’ Engagement on Thursday, 2026 March 19, under the theme “Utility Resilience, Innovation, and Readiness for Extreme Events.”

He highlighted the severe financial, operational, and social costs borne by the sector after the passage of Hurricanes Beryl in 2024 and Melissa in 2025, with the latter causing billions of dollars in estimated damage.

In the immediate aftermath of Hurricane Melissa, the OUR approved several measures to support restoration efforts, including US$40.7 million (J$6.5 billion) in withdrawals from the Electricity Disaster Fund to aid the Jamaica Public Service Company Limited (JPS) in its restoration efforts, and the approval of J$2 billion from the National Water Commission’s (NWC) K‑Factor Fund, along with a six‑month suspension of deposits, resulting in $5 billion in total relief for the NWC.

“Given the enormous cost of repairing damaged infrastructure, replacing equipment, and restoring essential services, and the challenges associated with sourcing adequate financing in a timely manner, the utility sector must seriously consider a structured, multi‑layered disaster risk financing approach,” Mr. Hewitt said.

He noted that Jamaica’s national disaster risk financing framework, which enabled rapid liquidity mobilisation following Hurricane Melissa, provides a …

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Contact: OUR’s Public Affairs Unit; publicaffairs@our.org.jm – 876-968-6053

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.