OUR Gets Over $6M for Utility Customers
(KINGSTON, Jamaica; 2025 July 17): The Consumer Affairs Unit (CAU) of the Office of Utilities Regulation (OUR) has, through its intervention secured, about $6.3M for utility customers. This information is contained in the OUR’s Quarterly Performance Report for 2025 January-March.
The compensation comprises previously unreported credits to customer accounts in earlier periods plus $3.21M relating to payments made in the January to March quarter. Payments by JPS accounted for $4.15m, or 66%, and NWC for $1.38m, or 22% of this total. Columbus Communications (Flow), C&WJ (Flow), and Digicel accounted for $425,475.49 (7%), $259,312.94 (4%), and $50,519.47 (1%), respectively.
An additional $62.1M compensation was also made by way of credit to customer bills by the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) for breaches of the Guaranteed Standards (GS) for the quarter.
JPS’s compliance report on its GS performance for the review period indicated that 25,043 breaches were committed, representing a 5% decrease compared to the preceding quarter. These breaches attracted compensatory payments of approximately $56.7M, all of which were applied automatically to the affected customers’ accounts.
The NWC’s Guaranteed Standards compliance report for the review period indicates that 3,808 breaches were committed during the review period, representing …
The OUR’s latest QPR can be found on its website: www.our.org.jm.
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Contact: OUR’s Public Affairs Unit – publicaffairs@our.org.jm; 876-968-6053
