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Six Regional Regulators Sign Historic MOU

Six Regional Regulators Sign Historic MOU

FOR IMMEDIATE RELEASE

October 4, 2023 

The Office of Utilities Regulation (OUR) in Kingston, Jamaica, the Eastern Caribbean Telecommunications Authority (ECTEL) in Castries, Saint Lucia and representatives of four (4) National Telecommunications Regulatory Commissions (NTRCs) in the ECTEL Member States, signed a historic Information Sharing Memorandum of Understanding (MOU) at a virtual signing ceremony on Tuesday, October 3, 2023.

The NTRCs represented were from the Commonwealth of Dominica, Grenada, St. Kitts and Nevis and St. Vincent and the Grenadines.

The signing of the MOU signals the start of the partnership between the entities through the OUR’s Information Centre (OURIC), a special library which contains industry-specific and regulatory information and resources on matters pertinent to the mandate of the OUR and relevant to ECTEL and the NTRCs in the execution of their responsibilities. The MOU sets out the framework for sharing information and resources between the signatories. It also provides guidance on the sharing, use and handling of information and resources and establishes the procedures and requirements of the information and resource-sharing partnership.

Speaking at the signing ceremony, OUR’s Director-General, Ansord Hewitt, noted that this project was initiated by the OUR three years ago, firstly, with the augmentation of OURIC resources to facilitate the partnership and then discussions began in earnest with regional regulators two years ago. He said, “Today, we have representatives from six (6) countries on this virtual platform ready to sign: Saint Lucia, Dominica, St. Kitts and Nevis, St. Vincent and the Grenadines, Grenada, and, of course, Jamaica. It is testimony to our shared philosophy that we in the region are better together. It also accords with my own thinking that while our regional leaders continue to work at the macro and state levels to foster regional integration, we can at the institutional level, take practical steps such as we are doing today, to deepen cooperation and by so doing make our own incremental contribution.”

In welcoming the move, Cheryl Hector Fontenelle, acting Managing Director of ECTEL, the regulatory advisory body to the NTRCs, said, “We look at this MOU as a framework for sharing of information and resources and view it as an opportunity for us to strengthen the ongoing collaboration among ECTEL, OUR and the NTRCs. The idea of collaboration is embodied in our Electronic Communications Bill (EC Bill) legislation here in the Eastern Caribbean, which has enshrined the fact that ECTEL and the NTRCs should share information with similar organisations where necessary. It is against the background that we can do more together than on our own. The MOU signing, therefore, signifies this commitment.’

Speaking on behalf of the NTRCs, CEO of NTRC, St. Kitts and Nevis, Ervin Williams, lauded the initiative, noting that the OUR is an excellent resource for expert guidance and regulatory support for other Caribbean regulators. He pointed out that ECTEL and the NTRCs will be able partners in this agreement, especially given the diverse perspectives on the treatment of regulatory matters across the Organisation of Eastern Caribbean States.

Under the MOU, the entities will share resources through electronic document/content delivery and, where applicable, the OUR will provide access to its Online Public Access Catalogue (OPAC) to make requests and reservations for resources and deliver content electronically to the requesting Party.  The signatories agree to include the other Parties in any outgoing electronic mail to the public on regulatory matters, among other things.

About OUR and OURIC

The Office of Utilities Regulation (OUR) was established by an Act of Parliament in 1995 to regulate the operations of utility providers in the electricity, water and sewerage, transportation, and telecommunication sectors in Jamaica. It officially opened its doors on January 6, 1997. The OUR is ISO 9001:2015 certified and has been recognised internationally for its pioneering role in the regional development of independent utility regulation. OURIC is a one-of-a-kind library providing regulatory and other such relevant information utilising online catalogues, research databases, ebooks, etc. It is open to members of the public.

About ECTEL

The Eastern Caribbean Telecommunications Authority (ECTEL) was established on May 4, 2000, by a Treaty signed in St. George’s, Grenada, by the Governments of five Eastern Caribbean States – the Commonwealth of Dominica, Grenada, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines and amended by Protocol Amendment dated 5th December 2019.

ECTEL is the regional regulatory body advising the National Telecommunications Regulatory Commissions (NTRCs) on matters relating to electronic communications regulation, universal service, licensing and spectrum management.

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Contact: OUR’s Public Affairs Unit – 1(876) 968-6053 or publicaffairs@our.org.jm

Ms. Cheryl Hector Fontenelle, Acting Managing Director, ECTEL – 1(758) 458-1702  or ectel@ectel.int

The Office of Utilities Regulation (OUR) in Kingston, Jamaica, the Eastern Caribbean Telecommunications Authority (ECTEL) in Castries, St. Lucia and representatives of four (4) National Telecommunications Regulatory Commissions (NTRCs) in other countries in the region signed a historic Information Sharing Memorandum of Understanding (MOU) at a virtual signing ceremony on October 3, 2023.

From top left (clockwise): OUR Director-General, Ansord E. Hewitt; ECTEL’s Communications and Media Relations Manager, Karetta Crooks Charles and Managing Director (Acting), Cheryl Hector Fontenelle; Chief Executive Officer, NTRC, St. Kitts and Nevis, Ervin Williams; Spectrum Manager NTRC, St. Vincent and the Grenadines, Nadine Hull; Coordinator, NTRC, Grenada, Timothy Scott, and Universal Service Fund Coordinator NTRC, Dominica, Urania Williams.

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.