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OUR Director-General Calls for Greater Regional Collaboration For Digital Resilience

(Kingston, Jamaica; 2026 April 17): Director-General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says prioritising inter‑regional cooperation is essential to building resilient digital infrastructure across the Caribbean.

Mr. Hewitt made the remarks while delivering the welcome address on the opening day of the 31st Caribbean Network Operators Group Forum (CARIBNOG31) on 2026 April 14.

“We cannot leave anyone behind. A strong digital core must serve all users, urban and rural communities, large institutions and small innovators, private and public services, as well as both vulnerable and non‑vulnerable populations. This requires us to continually examine national vulnerabilities, close capacity gaps, extend the reach of services, and design networks with resilience built in, not added as an afterthought,” Mr. Hewitt said.

He noted that the value of regional interconnectivity and cooperation was clearly demonstrated in recent natural disasters, including Hurricanes Melissa and Beryl.

“Close cooperation among regulators, operators, government agencies and the technical community was central to restoring services quickly and safely in the aftermath of these hurricanes. However, resilience cannot be episodic. It cannot rely solely on crisis response,” he added.

Mr. Hewitt stressed that digital resilience must be continuous, deliberate, and institutional, supported by sustained cross-border collaboration.

Meanwhile, the Hon. Daryl Vaz, Minister of Energy, Transport and Telecommunications, underscored the importance of digital resilience as a cornerstone of national development and economic stability.

“Though we may be geographically separated, we are deeply interconnected and not insulated from global disruptions. Here in Jamaica and across the wider Caribbean, our experiences with hurricanes and other natural hazards have exposed the vulnerability of our infrastructure. When networks fail, the consequences go far beyond inconvenience—they affect…

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Contact: OUR’s Public Affairs Unit; publicaffairs@our.org.jm – 876-968-6053

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.