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Media Release – OUR Begins Review of NWC’s Tariff Application

(Kingston, Jamaica; 2026 November 13): The Office of Utilities Regulation (OUR) has begun its review of the National Water Commission’s (NWC’s or Commission’s) 5-year tariff application covering the 2026-2031 period.

This comes after a preliminary review of the application, after which the OUR wrote to the NWC indicating that although there are some gaps in the information presented, the regulator has found no substantial grounds to reject the  application. The OUR has mandated that the NWC provide additional information to assist in its review.

Subject to the timely submission of the requisite information, the OUR expects to complete its review of the NWC tariff application and publish its decision by 2027 February.

In its tariff application, the NWC has made a number of proposals, including:

  1. An initial tariff adjustment of approximately 54.9%. The NWC is proposing an annual revenue requirement of J$63.41 billion in the base year (2025/2026), comprising operating expenditure of J$50.60 billion, a return on regulatory assets of J$10.05 billion, and regulatory depreciation of J$2.76 billion. Compared with its estimated revenue of J$40.93 billion at existing tariffs, this represents an additional annual revenue requirement of approximately J$22.48 billion. If approved by the OUR, the adjustment would result in an overall initial average tariff increase of approximately 54.9%, although the impact on individual customer bills would vary.
  2. A five-year financial outlook. The NWC projects that its annual revenue requirement will increase from J$64.46 billion in Year 1 (2026/2027) to J$76.18 billion in Year 5, while projected revenue at existing tariffs will increase from J$41.54 billion to J$44.27 billion over the same period. The NWC also reports a present-value revenue gap of 64.3% in its forward-looking analysis.
  3. Changes to the existing tariff structure. The NWC proposes to recover 11.50% of its revenue requirement through fixed service charges and standardised billing across all customer categories using the metric system. The Commission proposes to establish a separate tariff category for government customers, and revise the consumption blocks for residential and commercial customers.
  4. Changes to customer bills. The NWC proposes to increase fixed service charges by up to 10% and revise residential and commercial consumption blocks to make the tariff more progressive. The impact on individual customer bills will depend on customer category, consumption level and …

Contact: OUR’s Public Affairs Unit; publicaffairs@our.org.jm – 876-968-6053

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Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.