FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 4): The 2023 Office of Utilities Regulation’s (OUR) commissioned Mystery Shopping Research has found that utility providers scored an average of 54% across all service channels (retail outlets, website chats, social media platforms, mobile app, and call centers) in the delivery of customer service. The annual Mystery Shopping Continue Reading
Utilities Pay Out Over $45 Million to Customers For Breaches FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 October 31): Over $45 million dollars was paid out to utility customers between 2023 April and June as a result of breaches of the Guaranteed Standards (GS), as well as through the Office of Utilities Regulation’s (OUR’s) direct intervention Continue Reading