Executive Summary
For the 2016 July – September quarter, the CAU received 1,163 new contacts which represent a 34% increase when compared with the preceding quarter. This also represents the highest number of contacts received since 2016. The data indicates a general increase in contacts, over the previous
period, for all major areas of concern with the highest (of 90%) relating to interruption of service.
The distribution of contacts per service providers were:
- Jamaica Public Service Company Ltd. (JPS) – 400 (34%)
- National Water Commission (NWC) – 282 (24%)
- Cable & Wireless Jamaica Ltd. (FLOW) – 148 (13%)
- Columbus Communications (FLOW) – 116 (10%)
- Digicel – 74 (6%)
- Small water providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and the National Irrigation Commission; small telecommunications provider Dekal Wireless and OUR/Other (Not Utility Provider Related) – 142 (13%).
