ABSTRACT
This document outlines the decisions made by the Office of Utilities Regulation (the “Office”) on the review of the proposal submitted by the National Water Commission (NWC) to implement a Payment Compliance Initiative. In its proposal, the NWC seeks the Office’s approval to implement a programme that will provide an incentive to customers who complete their bill payments on or before the due date or impose a penalty on those who make incomplete or no payments after the due date.
