The Office of Utilities Regulation (OUR/Office) recognises the possibility of disputes arising between Licensees and the potential risks where such regulatory disputes are not resolved expediently and effectively. Such risks may include, but are not limited to: a Licensee being unable to carry out various functions critical to its operation; providing its customers with economical and reliable service; sufficiently protecting its own commercial interests as a result of an ongoing dispute. Being cognisant of the potential impacts, the OUR has taken the initiative to develop guidelines that will guide the Office’s intervention in such matters in an effort to facilitate the effective resolution of related disputes. This Notice of Proposed Rule Making (NPRM) sets out the Office’s general approach to disputes between Licensees. The guidelines herein outline the form and manner in which disputes between Licensees should be referred to the Office, and the process that the Office will adopt in the handling of the disputes placed before it.