• OFFICE OF UTILITIES REGULATION Regulating Utilities for the Benefit of All
      Close
        SUBMIT AN APPEAL
        Close

        Telecommunications

        • Home
          •  / 
        • Telecommunications
        Consultation Documents Telecommunications

        Development of Policy Recommendations On Enhanced Access to Emergency Services in Jamaica

        BACKGROUND AND OBJECTIVES The Office of Utilities Regulation (the OUR) recognises essential distinctions, in both policy and practice, between localized day-to-day incidents requiring immediate and speedy assistance in relation to public safety concerns of fire prevention/mitigation, law enforcement, air-sea rescue Continue Reading

        Notice of Proposed Rulemaking Telecommunications

        OUR’s Comments on Responses to Notice of Proposed Rulemaking infrastructure sharing

        Abstract This document presents the Office of Utilities Regulation’s (OUR’s) comments on responses to the Notice of Proposed Rulemaking for Infrastructure Sharing for the Telecommunications Sector dated 2017 March 30 Document No.: 2017/TEL/002/NPR.001. The document specifically outlines the OUR’s views Continue Reading

        PHONE
        876 968 6053

        FAX
        876 929 3635

        Local Toll-Free
        888 CALL OUR (2255 687)

        WHATSAPP
        Coming Soon

        EMAIL US

        ADDRESS
        36 Trafalgar Road,
        3rd Floor,
        PCJ Resource Centre,
        Kingston 10,
        St. Andrew,
        Jamaica, W.I.

        logo

        OFFICE OF UTILITIES REGULATION
        Regulating Utilities for the Benefit of All

        Quick Links

        Links

        © 2026 OFFICE OF UTILITIES REGULATION. All rights reserved | Legal | Privacy Notice

        Designed by Toucan

        Office Of Utilities Regulation
        Powered by  GDPR Cookie Compliance
        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.