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        Consultation Responses Telecommunications

        Digicel’s comments on FLOW’s Response Update of the Fixed Cost Model and Assessment of Fixed Infrastructure Sharing Costs – Principles and Methodology

        Preliminary Comments Digicel notes that Flow’s response deals with matters which were not the subject of the Consultation Document. Specifically, Flow raises a number of concerns including assertions that the draft Infrastructure Sharing Rules anticipate an ex-post approach to costing Continue Reading

        Consultation Responses Telecommunications

        FLOW’s Response – Consultation Document – Update of the Fixed Cost Model and Assessment of Fixed Infrastructure Sharing Costs – Principles and Methodology 2020 February 6

        INTRODUCTION This response is submitted on behalf of Cable & Wireless Jamaica Limited and Columbus Communications Jamaica Limited (jointly hereinafter referred to as “Flow”). Flow welcomes the opportunity to respond to the Office of Utilities Regulation’s (“OUR”) Consultation Document, Update Continue Reading

        Consultation Documents Telecommunications

        Update of the Fixed Cost Model and Assessment of Fixed Infrastructure Sharing Costs – Principles and Methodology – Consultation Document

        Abstract This Consultation Document has been prepared to facilitate discussion and consultation on the approach that the Office of Utilities Regulation (“OUR”/”Office”) will take in relation to two separate modelling exercises: The update of the existing cost model to calculate Continue Reading

        Applications Decisions and Regulations Telecommunications

        Due Diligence Policy – Application for the Grant and Renewal of Licences & Application for Approval of Assignment or Transfer of Licences or Transfer of Control of Operations

        INTRODUCTION The Office of Utilities Regulation (Office/OUR) in carrying out its functions must ensure that due diligence procedures are applied when processing licence applications relative to the provision of prescribed utility services. Prescribed utility services refer to the provision of Continue Reading

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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.

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