Executive Summary
During the April – June period, the number of contacts to the CAU decreased by 30%, to 714, compared with the preceding quarter. Contacts relating to billing matters (-31%), service interruption (-39%) and service connection (-39%) accounted for the most significant declines over the preceding period.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 242 (34%)
- National Water Commission (NWC) – 199 (28%)
- Cable & Wireless Jamaica Ltd. (Flow) – 78 (11%)
- Columbus Communications (Flow) – 105 (15%)
- Digicel – 58 (8%)
- Small water and/or sewerage providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and Landmark Developers Ltd.; small telecommunications providers Dekal Wireless, Caricel and XtiNet Ltd.; and, Other (Not Utility Provider Related) – 32 (4%).
