Executive Summary
For the 2019 January – March period, the CAU received 1,133 contacts, which represents a 14% increase over the preceding period. Contacts relating to Refund (100%), Equipment Damage (88%), Irregular Supply (50%) and Interruption of Service (40%), accounted for the most significant increases over the preceding period.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 443 (39%)
- National Water Commission (NWC) – 298 (26%)
- Cable & Wireless Jamaica Ltd. (Flow) – 143 (13%)
- Columbus Communications (Flow) – 136 (12%)
- Digicel – 67 (6%)
- Private water and/or sewerage providers CanCara Development Ltd., Drax Hall Utilities Ltd., Dynamic Environmental Management Ltd. (DEML) and Runaway Bay Water Company Ltd.; small telecommunications providers, Dekal Wireless, and Xtrinet; and, Other (Not Utility Provider Related) – 46 (4%).
