Executive Summary
The CAU received 1,026 contacts during the 2019 April – June quarter, which represents a 9% decline in the number received during the preceding period. Further analysis of the data showed that contacts relating to Irregular Supply (44%), Service Connection (36%), Equipment Damage (28%) and Service Interruption (17%), accounted for the most significant decline when compared with the January – March period.
The following shows the distribution of contacts per service providers :
- Jamaica Public Service Company Ltd. (JPS) – 387 (38%)
- National Water Commission (NWC) – 270 (26%)
- Cable & Wireless Jamaica Ltd. (Flow) – 165 (16%)
- Columbus Communications (Flow) – 95 (9%)
- Digicel – 51 (5%)
- Private water and/or sewerage providers Can Cara Development Ltd., Dynamic Environmental Management Ltd. (DEML), Hampstead Citizens Association Benevolent Society and Landmark Developers Ltd; small telecommunications providers, Dekal Wireless, and, Other (Not Utility Provider Related) – 58 (6%).
