Executive Summary
The 2018 October to December period saw the CAU receiving 991 contacts, which represents a 7% increase over the preceding period, and was the second highest number of contacts received per quarter during the year. Contacts relating to Disconnection (52%), alleged Guaranteed Standards breaches (30%) and Irregular Supply (20%, specifically related to the NWC), accounted for the most significant increases over the preceding period.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 467 (47%)
- National Water Commission (NWC) – 235 (24%)
- Cable & Wireless Jamaica Ltd. (Flow) – 101 (10%)
- Columbus Communications (Flow) – 96 (10%)
- Digicel – 56 (6%)
- Private water and/or sewerage providers CanCara Development Ltd. and Dynamic Environmental Management Ltd. (DEML); small telecommunications providers, Dekal Wireless, and Xtrinet; and, Other (Not Utility Provider Related) – 36 (3%).
