Executive Summary
The number of contacts to the CAU increased by 30%, to 930, during the review period compared with the preceding quarter. Contacts relating to alleged Guaranteed Standards breaches (88%), Equipment Damage (73%) and Billing Matters (37%) accounted for the most significant increases over the preceding period.
The following shows the distribution of contacts per service providers:
- Jamaica Public Service Company Ltd. (JPS) – 407 (44%)
- National Water Commission (NWC) – 223 (24%)
- Cable & Wireless Jamaica Ltd. (Flow) – 105 (11%)
- Columbus Communications (Flow) – 99 (10%)
- Digicel – 56 (6%)
- Small water and/or sewerage providers CanCara Development Ltd., Dynamic Environmental Management Ltd. (DEML) and Hampstead Benevolent Society; small telecommunications providers, Dekal Wireless, and Caricel; and, Other (Not Utility Provider Related) – 40 (5%).
