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        Media Centre Media Release

        Media Release – Nominations Open for CACU Annual Awards 2026

        (Kingston, Jamaica; 2026 August 5): The Consumer Advisory Committee on Utilities (CACU) is pleased to announce that nominations are now open for the Annual Customer Service Distinction Awards 2026, which will be held on Thursday, November 12, 2026, at 6:30 p.m. at the Jamaica Pegasus Hotel. There are two new award categories, the Office of Utilities Regulation (OUR) Consumer Affairs Officer of the Year award and the Small Water Provider Customer Service Award. This brings the total number of awards to four, which are as follows:

        1. Utility of the Year Award 2026: The highest honour of the evening, the Utility of the Year Award recognises the utility that has demonstrated outstanding performance across multiple areas, including operational effectiveness, customer service, consumer engagement, corporate citizenship, innovation, and service reliability.
        2. Customer Service Distinction Award 2026: This award recognises the utility staff member who has demonstrated exceptional commitment to customer service excellence during the review period. Consideration will be given to service quality, customer satisfaction, complaint resolution, innovation, responsiveness, and overall customer experience.
        • OUR Consumer Affairs Officer of the Year 2026 (new): A new addition to the awards programme, this category will recognise a Consumer Affairs Officer who has demonstrated exceptional professionalism, fairness, efficiency, and commitment to resolving consumer disputes and promoting confidence in the utility regulatory process. The introduction of this award reflects CACU’s ongoing commitment to strengthening consumer protection mechanisms and recognising individuals who play a critical role in ensuring fair outcomes for utility consumers.
        1. The Small Water Provider Customer Service Award (new): This award is being introduced in 2026 as a sub-category of the Utility Customer Service Distinction Award. It will recognise the small water provider that demonstrates high customer service satisfaction and reliability, communicates disruptions and infrastructure issues, provides timely and fair complaints handling, and demonstrates staff efficiency and responsiveness during the review period.

        Nominations Open …

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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.