Quarterly Performance Report 2022 July – September – FINAL
Executive Summary
The 2022 July – September period, saw the CAU receiving 993 contacts which represented a 22% decrease when compared to the preceding period. The data show that the most significant decreases were in the complaint categories of: Disconnection (-44%), Irregular Supply (-42%,) Billing Matters (-25%), Interruption of Service (-14%), Guaranteed Standard (-14%) and Poor Quality of Service (-4%) when compared with the preceding period. The sole significant increase, when compared with the preceding period, was seen in the Health and Safety (91%) complaint category.
The following shows the distribution of contacts… GO TO QPR for more.
