OUR Invites Comments on information transparency in the Telecoms Sector
(KINGSTON, Jamaica; 2019 June 13): The Office of Utilities Regulation (OUR) is inviting public comments on proposals to improve transparency in the information provided on service offerings and packages in the telecommunications sector.
The OUR recently published a Consultation Document on its website titled, ‘Improving Information Transparency in Telecommunication Markets’, to receive comments from the public.
This comes against the background of increased complaints from customers about unexpectedly high bills for post-paid subscribers and credit depletion in the case of pre-paid subscribers. Specifically, consumers have complained about the:
- High call charges;
- Non-receipt of notification when data credit is nearly exhausted, or has been exhausted;
- Incidents of rapid credit depletion when credit is applied for data use; and
- Exhaustion of data plan/credit when ‘mobile data’ was disabled on their devices.
