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Research TOOLS/GUIDES/HELP

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Research TOOLS/GUIDES/HELP

Research Tools


The Research Process

  1. Define your research topic.
  2. Identify keywords.
  3. Search the Library Catalogue.
  4. Search the Digital Library and Databases.
  5. Locate Government Publications, Acts and Regulations.
  6. Evaluate your sources.
  7. Organise your references.
  8. Cite your sources.
  9. Ask the Librarian for assistance.

RESEARCH AND CITATION

  1. Conducting Research
    Conduct research using primary source methods, such as interviews and observations, and secondary source methods, such as books, journals, and the Internet. This area also includes materials on evaluating research sources.

  2. Using Research
    Use the research you have conducted in your documents. This area includes material on quoting and paraphrasing your research sources, as well as material on how to avoid plagiarism.

  3. APA Style (7th Edition)
    Use the American Psychological Association (APA) citation and format style, including in-text citation and the References page, as well as APA sample papers, slide presentations, and the APA classroom poster

  4. MLA Style

  5. Chicago Manual of Style
    Follow the 17th edition of the Chicago Manual of Style, which was issued in 2017.

  6. Institute of Electrical and Electronics Engineers (IEEE) Style
    Structure your papers, cite sources, format references, and handle the complexities of tables and figures according to the latest Institute of Electrical and Electronics Engineers (IEEE) guidelines.

  7. Write a Literature Review

  8. Cite your source

  9. Style Manual Glossary


GET MORE RESOURCES

Databases, Journals and research resources 


Boolean Searching

What are Boolean Operators

Boolean is a set of commands that can be used in almost every search engine, database, or online catalogue.  The most popular Boolean commands are AND, OR, and NOT.  Other commands include parenthesestruncation, and phrases.

 Using Boolean Operators

By using parentheses, you can ask a search engine to perform several Boolean searches at the same time.  It will first perform the search enclosed in parentheses before moving on to the other search terms.  This is called nesting.

Example: (England OR Britain) AND (Victorian OR industrial) AND women

This search will bring hits that contain all of the following criteria:

  1. either England or Britain
  2. either Victorian or industrial
  3. women

Evaluating Information
Citation (see also above)

READ MORE

Office Of Utilities Regulation
Privacy Overview

Data Protection — Privacy Notice for Information Request
This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

What Types of personal data are we collecting?

  • Names
  • Job Titles
  • Work contact number
  • Work email address

 

What is the legal basis for asking for this information?
The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

Why are we asking for this information?
The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

  • the roles and functions of the OUR.
  • the service providers' knowledge and perception of the OUR and
  • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

 

What will we do with personal data?

The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

 

How will we protect personal data and how long will it be stored?

We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

 

Who will utilize the personal data?

The data will be collected by a third-party consultant who will be conducting the survey.

 

What are the rights of data subjects?

Participants can change their minds or withdraw their consent to use their personal data at any time.

 

Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.