PRIVATE WATER UTILITY – DAIRY SPRING LIMITED – SUBMITS TARIFF APPLICATION (KINGSTON, Jamaica; 2025 January 15): The Office of Utilities Regulation (OUR) is reviewing a tariff application submitted by private water supplier Dairy Spring Limited (DSL). DSL is a privately owned limited liability company that supplies and distributes water within St. Ann. Its customer base Continue Reading
(KINGSTON, Jamaica; 2025 January 13): Utility customers are still troubled by customer service issues such as long wait times (both in-store and online), poor communication, and poor physical facilities. These are among the findings from the Office of Utilities Regulation’s (OUR’s) latest annual Mystery Shopping research, conducted in the latter part of 2024. The Mystery Continue Reading
(KINGSTON, Jamaica; 2024 August 22): The Office of Utilities Regulation (OUR) is committed to spearheading an in-depth post-Beryl evaluation of the resilience of the electricity sector. This will span preparation for the hurricane, its impact, and restoration activities. The assessment will seek to identify culpability (if, or where it exists), gaps, areas for improvement, policy Continue Reading
(KINGSTON, JAMAICA, 2024 August 23) The Office of Utilities Regulation (OUR) has instructed the Jamaica Public Service Company Limited (JPS) to reduce some customers’ bills in the next billing period and re-issue those bills issued in August with zero consumption that do not show a corresponding zero money value. The scale and extensiveness of the JPS Continue Reading
Kingston, Jamaica, Monday, 2024 August 19.) The Office of Utilities Regulation (OUR) has – just over this past weekend – become increasingly aware of several utility customer complaints regarding increasing electricity bills, following the passage of Hurricane Beryl. The OUR has initiated steps to investigate these complaints. Once the relevant information has been received from Continue Reading
(KINGSTON, Jamaica; 2024 August 12): The Office of Utilities Regulation (OUR) will meet with the Jamaica Public Service Company Limited (JPS) tomorrow following the 2024 August 12 expiration of the deadline to provide full restoration of electricity supply to its customers ‘subject to the inaccessibility issues faced in the areas specified as Exceptions’. According to Continue Reading
Media and Other Stakeholders, OUR Amends JPS and NWC Guaranteed Standards (KINGSTON, Jamaica; 2024 March 20): The Office of Utilities Regulation (OUR) has made significant changes to the Guaranteed Standards (GS) scheme for the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC). The Guaranteed Standards are minimum service level agreements between Continue Reading
FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 4): The 2023 Office of Utilities Regulation’s (OUR) commissioned Mystery Shopping Research has found that utility providers scored an average of 54% across all service channels (retail outlets, website chats, social media platforms, mobile app, and call centers) in the delivery of customer service. The annual Mystery Shopping Continue Reading