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        Media Centre Media Release

        Media Release – OUR Completes Review of JPS 2022 Annual Rate application

        FOR IMMEDIATE RELEASE OUR Completes Review of JPS’s 2022 Annual and Extraordinary Rate Review Applications (KINGSTON, Jamaica; 2022 August 23): The Office of Utilities Regulation (OUR) has completed its assessment of the 2022 Annual Review and Extraordinary Rate Review application submitted by the Jamaica Public Service Company Limited (JPS). The 2022 JPS Annual Review application Continue Reading

        Media Centre Media Release

        Media Release – Over $53M incurred for NWC and JPS GS Breaches

        FOR IMMEDIATE RELEASE JPS and NWC Guaranteed Standards Breaches attract over $53M Potential Payout 2022 Jan.-March (Kingston, Jamaica: 2022 July 22): Affected customers of the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) are entitled to $53.4 million in compensation arising from Guaranteed Standards (GS) breaches committed between 2022 January and Continue Reading

        Media Centre Media Release

        MEDIA RELEASE OUR Invites Comments on Proposed Changes to JPS and NWC Guaranteed Standards

        (KINGSTON, Jamaica; 2022 July 14): The Office of Utilities Regulation (OUR) is inviting persons to comment on proposed changes to the Guaranteed Standards Schemes for the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC). The proposed changes are set out in the Consultation document titled, Comprehensive Review of the Guaranteed Standards Continue Reading

        Media Centre Media Release

        Media Release – Professor Alvin Wint is New OUR Chairman

        Professor Alvin Wint Appointed New OUR Chairman, effective 2022 March 16. (KINGSTON, Jamaica; 2022 May 2): Former Chairman of the Generation Procurement Entity (GPE), Professor Alvin Wint has been appointed the new Chairman of the Office of Utilities Regulation (OUR) by Governor-General, His Excellency, the Most Hon. Sir Patrick Allen, for five (5) years, effective Continue Reading

        Media Centre Media Release

        Media Release – NWC 2022 ANPAM is not a rate increase

        NWC’s 2022 Annual Price Adjustment Mechanism (ANPAM) is Not a Rate Increase   (Kingston, Jamaica: 2022 May 2): The recent annual adjustment and resetting of base rates and indices used to determine the Price Adjustment Mechanism (PAM) for the National Water Commission (NWC), does not represent approval by the Office of Utilities Regulation (OUR) of Continue Reading

        Media Centre Media Release

        Media Release – OUR updates Number Portability Guidelines

        (Kingston, Jamaica: 2022 April 28): The Office of Utilities Regulation (OUR), pursuant to powers conferred in the Telecommunications (Number Portability) Rules, 2014, has made a number of changes to the guidelines for the porting of telephone numbers. These changes are contained in the OUR’s “Review of the Number Portability Framework – Industry Number Portability Guidelines Continue Reading

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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.