OUR Issues Another Cease and Desist Order to JPS on Widespread Community Outage (KINGSTON, Jamaica; 2022 January 25): The Office of Utilities Regulation (OUR) has issued a further Directive to the Jamaica Public Service Company Limited (JPS) to “Cease and Desist” the curtailment of service to communities where it has implemented its Transformer Protection Programme Continue Reading
Decline in Complaints to the OUR in 2021 Q3 (KINGSTON, Jamaica; 2021 December 23): The Quarterly Performance Report (QPR) put out by the Office of Utilities Regulation (OUR) for the 2021 July – 2021 September quarter shows a twenty-three percent (23%) decline in the number of complaints received by the OUR. Data contained in the Continue Reading
(KINGSTON, Jamaica; 2021 December 17): The Office of Utilities Regulation (OUR) has received correspondence from the Jamaica Public Service Company Limited (JPS) regarding steep increases in fuel costs and other related charges that are expected to impact customers’ bills in the coming months. Specifically, JPS is attributing the increases to the: Higher commodity prices for Continue Reading
(KINGSTON, Jamaica; 2021 December 9): The Office of Utilities Regulation (OUR) is seeking the public’s input on its proposals to change the guidelines for the porting of telephone numbers (that is, when customers switch telecommunications service providers but keep their numbers). The OUR recently issued a Consultation document to review the existing Industry Number Portability Continue Reading
(KINGSTON, Jamaica; 2021 December 2): The Office of Utilities Regulation (OUR) approved the phased payment of compensation to thousands of Jamaica Public Service Company Limited (JPS) customers for Guaranteed Standards breaches for 2020 March – 2021 September. This follows the Minister of Science Energy and Technology, the Honourable Daryl Vaz’s decision to deny JPS’s request Continue Reading
(KINGSTON, Jamaica; 2021 November 25): The Office of Utilities Regulation (OUR) has extended the deadline for telecommunications providers to offer post-paid mobile customers the option to set spending limits when roaming. This decision, initially set to take effect on 2021 December 18, has been extended to 2022 April 1. It constitutes the final phase of Continue Reading
(KINGSTON, Jamaica; 2021 October 27): Managing Director of the Jamaica Stock Exchange, Mrs. Marlene Street Forrest will be the guest speaker at the Office of Utilities Regulation’s (OUR ) 5th Annual Symposium on Customer Service and Complaints Handling to be held on 2021 November 3. The event will take the form of a mini conference, Continue Reading
(KINGSTON, Jamaica; 2021 October 26): The Office of Utilities Regulation (OUR) has restated that the Jamaica Public Service Company Limited (JPS) did not provide it with notice or information prior to the implementation of its ‘Transformer Protection Programme’ pilot project, which drew wide-scale complaints of frequent and prolonged power outages in the affected communities. OUR Continue Reading
(KINGSTON, Jamaica; 2021 October 15): The Office of Utilities Regulation (OUR) has directed the Jamaica Public Service Company Limited (JPS) to immediately cease and desist the operation of its ‘Transformer Protection Programme’ pilot project, from which wide scale complaints of frequent and prolonged curtailment of electricity services have arisen in the affected communities for prolonged Continue Reading
(KINGSTON, Jamaica; 2021 October 6): National Water Commission (NWC) customers are not receiving millions of dollars in compensation because they are not submitting their claims to the NWC for breaches of the Guaranteed Standards. An assessment of the unclaimed sum for NWC Guaranteed Standards breaches for 2018 January to 2021 June, shows that total potential Continue Reading
