(KINGSTON, Jamaica; 2024 October 3): Nominations for the 2nd Annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU) opened on Tuesday, 2024 October 01 The Award, which will close on Wednesday, 2024 October 30, will be presented to the winner on 2024 November 6. The customer service team at Continue Reading
KINGSTON, Jamaica; 2024 October 2): Contacts to the Office of Utilities Regulation (OUR) increased by 6% in the 2024 April – 2024 June period, compared to the previous quarter. The OUR’s Consumer Affairs Unit (CAU) received 778 contacts with the most significant increases being in the categories of Irregular Supply (120%), Poor Service Quality (71%), Continue Reading