OUR gets Utility Providers’ Updates about TS Rafael (KINGSTON, Jamaica; 2024 November 5): The Office of Utilities Regulation (OUR) has received updates from the four major utility providers on their preparations for any adverse effects on their services caused by Tropical Storm Rafael. The weather system is now affecting parts of the island and the Continue Reading
(KINGSTON, Jamaica; 2024 October 3): Nominations for the 2nd Annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU) opened on Tuesday, 2024 October 01 The Award, which will close on Wednesday, 2024 October 30, will be presented to the winner on 2024 November 6. The customer service team at Continue Reading
KINGSTON, Jamaica; 2024 October 2): Contacts to the Office of Utilities Regulation (OUR) increased by 6% in the 2024 April – 2024 June period, compared to the previous quarter. The OUR’s Consumer Affairs Unit (CAU) received 778 contacts with the most significant increases being in the categories of Irregular Supply (120%), Poor Service Quality (71%), Continue Reading
🏆 The 2024 Utility Customer Service Distinction Award is here! Nominate utility staff from Digicel, Flow, JPS, or NWC who go above and beyond for their customers. Nominations open now until October 30, 2024. Complete the application form by clicking on this link: https://bit.ly/2024CACUUtilityCSDistinction
OUR Conducts Validation Checks on JPS Post-Beryl Restoration Works (KINGSTON, Jamaica; 2024 September 6): The Office of Utilities Regulation (OUR) has been conducting validation checks on Jamaica Public Service Company Ltd.’s (JPS’s) restoration of its transmission and distribution infrastructure and reconnection of electricity supply to customers in St. Elizabeth and Manchester. This follows JPS’s announced Continue Reading
(Kingston, Jamaica: 2024 August 29) Following customer complaints about the continued receipts of bills without service, the two major telecommunication providers, Digicel and Flow have confirmed with the Office of Utilities Regulation (OUR) ‘no usage charge’ for the period of interruption since Beryl, for customers whose service is unrestored. However, all customers who have had Continue Reading
(KINGSTON, Jamaica; 2024 August 22): The Office of Utilities Regulation (OUR) is committed to spearheading an in-depth post-Beryl evaluation of the resilience of the electricity sector. This will span preparation for the hurricane, its impact, and restoration activities. The assessment will seek to identify culpability (if, or where it exists), gaps, areas for improvement, policy Continue Reading
(KINGSTON, JAMAICA, 2024 August 23) The Office of Utilities Regulation (OUR) has instructed the Jamaica Public Service Company Limited (JPS) to reduce some customers’ bills in the next billing period and re-issue those bills issued in August with zero consumption that do not show a corresponding zero money value. The scale and extensiveness of the JPS Continue Reading
Kingston, Jamaica, Monday, 2024 August 19.) The Office of Utilities Regulation (OUR) has – just over this past weekend – become increasingly aware of several utility customer complaints regarding increasing electricity bills, following the passage of Hurricane Beryl. The OUR has initiated steps to investigate these complaints. Once the relevant information has been received from Continue Reading