Media and Other Stakeholders, OUR Amends JPS and NWC Guaranteed Standards (KINGSTON, Jamaica; 2024 March 20): The Office of Utilities Regulation (OUR) has made significant changes to the Guaranteed Standards (GS) scheme for the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC). The Guaranteed Standards are minimum service level agreements between Continue Reading
EASTERN CARIBBEAN TELECOMMUNICATIONS AUTHORITY (ECTEL) ECTEL APPOINTS A NEW MANAGING DIRECTOR Castries – Saint Lucia – 7th February 2024 – Mr. David A. Cox is the newly appointed Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL). His appointment took place on 1st February 2024. He takes over as the head of the organisation from Continue Reading
FOR IMMEDIATE RELEASE Over $51 Million Compensation Due to Utility Consumers for Breaches (KINGSTON, Jamaica; 2024 January 26): Over $51 million dollars was due for payment to utility customers between 2023 July and September as a result of breaches of the Guaranteed Standards (GS) by the Jamaica Public Service Company Limited (JPS) and the National Continue Reading
(KINGSTON, Jamaica, 2024 January 22): The Office of Utilities Regulation (OUR) in Jamaica has been appointed as Chair of the Organisation of Caribbean Utility Regulators (OOCUR), the association of regional regulatory authorities. The OUR will be represented on the body by its Director-General, Ansord E. Hewitt. The OUR last chaired OOCUR in 2016-2017. The Telecommunications Continue Reading
FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 5): The National Water Commission’s (NWC) team walked away with the Consumer Advisory Committee on Utilities’ (CACU) inaugural Utility Customer Service Distinction Award on 2023 November 28 during the Office of Utilities Regulation’s (OUR) seventh Quality of Service (QoS) Symposium. The CACU’s Award was launched to acknowledge and Continue Reading
FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 4): The 2023 Office of Utilities Regulation’s (OUR) commissioned Mystery Shopping Research has found that utility providers scored an average of 54% across all service channels (retail outlets, website chats, social media platforms, mobile app, and call centers) in the delivery of customer service. The annual Mystery Shopping Continue Reading
Utilities Pay Out Over $45 Million to Customers For Breaches FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 October 31): Over $45 million dollars was paid out to utility customers between 2023 April and June as a result of breaches of the Guaranteed Standards (GS), as well as through the Office of Utilities Regulation’s (OUR’s) direct intervention Continue Reading