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        Media Centre Media Release

        MEDIA RELEASE: Fewer Utility Customer Complaints to the OUR in 2022

        Fewer Utility Customer Complaints to the OUR in 2022 But Spike in JPS and NWC Guaranteed Standards Breaches   (2023 April 24; Kingston, Jamaica): The Office of Utilities Regulation (OUR) received 18% fewer utility customer complaints in 2022 than it did in 2021. However, there were increased breaches of the Guaranteed Standards by the Jamaica Continue Reading

        Media Centre Media Release

        Media Release – OUR Hosts Regional Media Workshop on EVs

        FOR IMMEDIATE RELEASE Office of Utilities Regulation hosts Regional Media Workshop on Electric Vehicle Market (KINGSTON, Jamaica; 2023 January 17): The Office of Utilities Regulation (OUR) in Jamaica will be putting the spotlight on the growing electric vehicle market and considerations for its viability when it hosts a regional media workshop on 2023 January 26. Continue Reading

        Media Centre Media Release

        Media Release – OUR Hosts Consultation on Can-Cara Rate Review

        FOR IMMEDIATE RELEASE OUR Holds Customer Consultation on Can-Cara’s Tariff Application for Increased Rates (KINGSTON, Jamaica; 2023 January 12): The Office of Utilities Regulation (OUR) hosted a virtual consultation with customers of small water provider Can-Cara Development Limited (Can-Cara) on 2023 January 8 as part of its evaluation process for the tariff review application submitted Continue Reading

        Media Centre Media Release

        MEDIA RELEASE – JPS and NWC Record Mixed Call Centre Performance for 2022 Q3

        (KINGSTON, Jamaica; 2023 January 5): The Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) recorded mixed performances for their Customer Contact Centres (Call Centres) during the 2022 July-September quarter. The data are included in the Office of Utilities Regulation’s (OUR’s) 2022 July-September Quarterly Performance Report. During the period…       Go Continue Reading

        Media Centre Media Release

        Richmond Environmental Services Limited Applies to OUR for Rate Increases

        (KINGSTON, Jamaica; 2022 December 07): Richmond Environmental Services Limited (RESL) has submitted a tariff application to the Office of Utilities Regulation (OUR) for increased water and sewerage rates. The company is seeking an average increase of 244%. Additionally, RESL proposes to introduce a service charge to its rate structure as it had none before. RESL Continue Reading

        Media Centre Media Release

        Media Release – OUR Wins Prestigious Corporate Governance Awards

        OUR Cops First Place for Compliance and Disclosure of Information at Corporate Governance Awards (KINGSTON, Jamaica; 2022 December 04): The Office of Utilities Regulation (OUR) has copped the Ann-Marie Rhoden Award for Compliance and Disclosure of Information at the Public Bodies Corporate Governance Awards held on Thursday, 2022 December 1. The OUR, in placing first Continue Reading

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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.