OUR RELEASES FINDINGS OF HURRICANE BERYL FUEL RATE INVESTIGATION 2024 Dec 19 (KINGSTON, Jamaica; 2024 December 18): The Office of Utilities Regulation (OUR) has found that the ‘bill shock’ experienced by Jamaica Public Service Company Ltd. (JPS) customers after Hurricane Beryl was because of a significant increase in the fuel rate in 2024 July, which Continue Reading
(KINGSTON, Jamaica; 2024 November 15): A Technical Operator at Digicel Jamaica, Marlon Williams has won the Consumer Advisory Committee on Utilities (CACU) 2nd annual Utility Customer Service Distinction Award. The announcement was made at a function on 2024 November 13 held at the Courtleigh Hotel and Suites in New Kingston. Launched last year, the Award Continue Reading
(KINGSTON, Jamaica; 2024 November 12): The Office of Utilities Regulation (OUR) has confirmed that it has no application for, nor are there any current plans to increase electricity rates to strengthen the Electricity Disaster Fund (EDF/Fund) following Hurricane Beryl. The EDF is a self-insurance fund established by the OUR in 2004 to set aside a Continue Reading
(KINGSTON, Jamaica, 2024 November 6): Jamaica’s Office of Utilities Regulation (OUR) was returned as Chair of the Organisation of Caribbean Utility Regulators (OOCUR), the association of regional regulatory authorities. The OUR, which had just completed a one-year stint in the post, was reappointed at OOCUR’s Conference in Suriname, held on 2024 October 28-30. The OUR Continue Reading
OUR gets Utility Providers’ Updates about TS Rafael (KINGSTON, Jamaica; 2024 November 5): The Office of Utilities Regulation (OUR) has received updates from the four major utility providers on their preparations for any adverse effects on their services caused by Tropical Storm Rafael. The weather system is now affecting parts of the island and the Continue Reading
(KINGSTON, Jamaica; 2024 October 3): Nominations for the 2nd Annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU) opened on Tuesday, 2024 October 01 The Award, which will close on Wednesday, 2024 October 30, will be presented to the winner on 2024 November 6. The customer service team at Continue Reading
KINGSTON, Jamaica; 2024 October 2): Contacts to the Office of Utilities Regulation (OUR) increased by 6% in the 2024 April – 2024 June period, compared to the previous quarter. The OUR’s Consumer Affairs Unit (CAU) received 778 contacts with the most significant increases being in the categories of Irregular Supply (120%), Poor Service Quality (71%), Continue Reading
🏆 The 2024 Utility Customer Service Distinction Award is here! Nominate utility staff from Digicel, Flow, JPS, or NWC who go above and beyond for their customers. Nominations open now until October 30, 2024. Complete the application form by clicking on this link: https://bit.ly/2024CACUUtilityCSDistinction
OUR Conducts Validation Checks on JPS Post-Beryl Restoration Works (KINGSTON, Jamaica; 2024 September 6): The Office of Utilities Regulation (OUR) has been conducting validation checks on Jamaica Public Service Company Ltd.’s (JPS’s) restoration of its transmission and distribution infrastructure and reconnection of electricity supply to customers in St. Elizabeth and Manchester. This follows JPS’s announced Continue Reading
(Kingston, Jamaica: 2024 August 29) Following customer complaints about the continued receipts of bills without service, the two major telecommunication providers, Digicel and Flow have confirmed with the Office of Utilities Regulation (OUR) ‘no usage charge’ for the period of interruption since Beryl, for customers whose service is unrestored. However, all customers who have had Continue Reading