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Media Release – NWC TOPS CUSTOMER SERVICE AWARD OF DISTINCTION

FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 5): The National Water Commission’s (NWC) team walked away with the Consumer Advisory Committee on Utilities’ (CACU) inaugural Utility Customer Service Distinction Award on 2023 November 28 during the Office of Utilities Regulation’s (OUR) seventh Quality of Service (QoS) Symposium. The CACU’s Award was launched to acknowledge and Continue Reading

Media Release – UTILITY PROVIDERS SCORE LOW ON CUSTOMER SERVICE DELIVERY – 2023 Dec 4

FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 4): The 2023 Office of Utilities Regulation’s (OUR) commissioned Mystery Shopping Research has found that utility providers scored an average of 54% across all service channels (retail outlets, website chats, social media platforms, mobile app, and call centers) in the delivery of customer service. The annual Mystery Shopping Continue Reading

Utilities Pay Out Over $45 Million to Customers For Breaches

Utilities Pay Out Over $45 Million to Customers For Breaches FOR IMMEDIATE RELEASE  (KINGSTON, Jamaica; 2023 October 31): Over $45 million dollars was paid out to utility customers between 2023 April and June as a result of breaches of the Guaranteed Standards (GS), as well as through the Office of Utilities Regulation’s (OUR’s) direct intervention Continue Reading

Six Regional Regulators Sign Historic MOU

Six Regional Regulators Sign Historic MOU FOR IMMEDIATE RELEASE October 4, 2023  The Office of Utilities Regulation (OUR) in Kingston, Jamaica, the Eastern Caribbean Telecommunications Authority (ECTEL) in Castries, Saint Lucia and representatives of four (4) National Telecommunications Regulatory Commissions (NTRCs) in the ECTEL Member States, signed a historic Information Sharing Memorandum of Understanding (MOU) Continue Reading

Media Release – Over $69M Secured for Utility Customers

Utility Customers get over $69 M through OUR’s Intervention and Compensation (KINGSTON, Jamaica; 2023 July 31): The Office of Utilities Regulation (OUR) secured over $69 million for utility consumers through its direct intervention and as a result of automatic compensation for Guaranteed Standards (GS) breaches. The sum of $1,127,822.29 was secured between 2022 October and Continue Reading

Media Release – OUR Approves Rates for Richmond Environmental Services

OUR Approves Increased Rates for Richmond Environmental Services Ltd  (KINGSTON, Jamaica; 2023 July 13) The Office of Utilities Regulation (OUR) has approved new water and sewerage rates to be charged by Richmond Environmental Services Limited (RESL) to customers of the Richmond Development community (Richmond Estates) in Llandovery, St. Ann and its immediate environs. It is Continue Reading

Media Release – OUR finalises ANPAM for Runaway Bay Water Company

FOR IMMEDIATE RELEASE OUR approves 5.11% for Runaway Bay Water Company’s 2023 ANPAM (Kingston, Jamaica, 2023 July 6) A new base rate of 5.11% was approved for the 2023 Annual Price Adjustment Mechanism (ANPAM) application submitted to the Office of Utilities Regulation (OUR) by potable water and sewerage service utility provider, Runaway Bay Water Company Continue Reading

Media Release: OUR Assigns Numbers under 658 Area Code

OUR Assigns a Central Office Code under 658 Area Code (KINGSTON, Jamaica; 2023 May 17):  The Office of Utilities Regulation (OUR) recently assigned a Central Office Code (a number block which contains 10-thousand telephone numbers) under Jamaica’s new area code, “658”. A Central Office Code is the first three digits which are dialled after the Continue Reading

MEDIA RELEASE – JPS 2023 Annual Tariff Adjustment Application Under Review by OUR

JPS 2023 Annual Tariff Adjustment Application Under Review by OUR  (Kingston, Jamaica; 2023 May 11): The Jamaica Public Service Company Limited (JPS) has submitted its 2023 Annual Tariff Adjustment application to the Office of Utilities Regulation (OUR). This is provided for under the Electricity Licence, 2016. The annual tariff adjustment request seeks to realign electricity Continue Reading