Utilities Pay Out Over $45 Million to Customers For Breaches FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 October 31): Over $45 million dollars was paid out to utility customers between 2023 April and June as a result of breaches of the Guaranteed Standards (GS), as well as through the Office of Utilities Regulation’s (OUR’s) direct intervention Continue Reading
Six Regional Regulators Sign Historic MOU FOR IMMEDIATE RELEASE October 4, 2023 The Office of Utilities Regulation (OUR) in Kingston, Jamaica, the Eastern Caribbean Telecommunications Authority (ECTEL) in Castries, Saint Lucia and representatives of four (4) National Telecommunications Regulatory Commissions (NTRCs) in the ECTEL Member States, signed a historic Information Sharing Memorandum of Understanding (MOU) Continue Reading
JPS Customers to See 1.6% Average Rate Increase effective 2023 August 9. Click on Media Release for highlights of the OUR’s decisions on the JPS’ 2023 Annual Adjustment Application: Media-Release-OUR-Completes-JPS-Annual-Rate-Review.pdf
Utility Customers get over $69 M through OUR’s Intervention and Compensation (KINGSTON, Jamaica; 2023 July 31): The Office of Utilities Regulation (OUR) secured over $69 million for utility consumers through its direct intervention and as a result of automatic compensation for Guaranteed Standards (GS) breaches. The sum of $1,127,822.29 was secured between 2022 October and Continue Reading
OUR Approves Increased Rates for Richmond Environmental Services Ltd (KINGSTON, Jamaica; 2023 July 13) The Office of Utilities Regulation (OUR) has approved new water and sewerage rates to be charged by Richmond Environmental Services Limited (RESL) to customers of the Richmond Development community (Richmond Estates) in Llandovery, St. Ann and its immediate environs. It is Continue Reading
FOR IMMEDIATE RELEASE OUR approves 5.11% for Runaway Bay Water Company’s 2023 ANPAM (Kingston, Jamaica, 2023 July 6) A new base rate of 5.11% was approved for the 2023 Annual Price Adjustment Mechanism (ANPAM) application submitted to the Office of Utilities Regulation (OUR) by potable water and sewerage service utility provider, Runaway Bay Water Company Continue Reading
OUR Assigns a Central Office Code under 658 Area Code (KINGSTON, Jamaica; 2023 May 17): The Office of Utilities Regulation (OUR) recently assigned a Central Office Code (a number block which contains 10-thousand telephone numbers) under Jamaica’s new area code, “658”. A Central Office Code is the first three digits which are dialled after the Continue Reading
JPS 2023 Annual Tariff Adjustment Application Under Review by OUR (Kingston, Jamaica; 2023 May 11): The Jamaica Public Service Company Limited (JPS) has submitted its 2023 Annual Tariff Adjustment application to the Office of Utilities Regulation (OUR). This is provided for under the Electricity Licence, 2016. The annual tariff adjustment request seeks to realign electricity Continue Reading
OUR Finalises Decisions on NWC’s 2023 Annual Price Adjustment Mechanism (Kingston, Jamaica: 2023 May 2): The Office of Utilities Regulation (OUR) has issued its decisions on the 2023 Annual Price Adjustment Mechanism (ANPAM) for the National Water Commission (NWC). These decisions are contained in the National Water Commission Annual Price Adjustment Mechanism 2023 Rate Adjustment Continue Reading
Fewer Utility Customer Complaints to the OUR in 2022 But Spike in JPS and NWC Guaranteed Standards Breaches (2023 April 24; Kingston, Jamaica): The Office of Utilities Regulation (OUR) received 18% fewer utility customer complaints in 2022 than it did in 2021. However, there were increased breaches of the Guaranteed Standards by the Jamaica Continue Reading