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        Media Release-Jamaica to Host OOCUR Annual Conference in Trelawny

        20th Annual Regional Utility Regulators Conference Kicks off in Jamaica (Kingston, Jamaica; 2026 April 24): Jamaica is set to host top regional utility regulators, utility providers, industry experts, among others, at the 20th Organisation of Caribbean Utility Regulators (OOCUR) Annual Conference from April 27 to May 1, 2026, at the Ocean Coral Spring and Ocean Continue Reading

        Media Centre Media Release

        OUR Director-General Calls for Greater Regional Collaboration For Digital Resilience

        (Kingston, Jamaica; 2026 April 17): Director-General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says prioritising inter‑regional cooperation is essential to building resilient digital infrastructure across the Caribbean. Mr. Hewitt made the remarks while delivering the welcome address on the opening day of the 31st Caribbean Network Operators Group Forum (CARIBNOG31) on 2026 April Continue Reading

        Media Centre Media Release

        Media Release – OUR to Relaunch Jamaica Internet Exchange Point

        (Kingston, Jamaica; 2026 April 13): The Office of Utilities Regulation (OUR) will relaunch the Jamaica Internet Exchange Point (JAIXP) as part of efforts to improve the efficiency, reliability, and resilience of Jamaica’s internet infrastructure. To support this initiative, the OUR has partnered with the Caribbean Network Operators Group (CaribNOG) to host the 31st CaribNOG Forum Continue Reading

        Media Centre Media Release

        Media Release – OUR Director-General Moots Multi Layered Disaster Risk Financing for Utilities

        Director‑General of the OUR, Ansord Hewitt, says it is time to consider a multi‑layered disaster risk financing framework for the utility sector in light of high restoration costs after Hurricane Melissa.  (KINGSTON, Jamaica; 2026 March 24): Director‑General of the Office of Utilities Regulation (OUR), Ansord Hewitt, says it is time to consider a multi‑layered disaster Continue Reading

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        Media Release – OUR and Digicel Sign Service Level Agreement to Strengthen Complaints Handling

          2. CAPTION FOR PHOTOS OUR and Digicel SLA – The Office of Utilities Regulation’s Director of Consumer and Public Affairs, Yvonne Nicholson and Digicel’s Chief Executive Officer, Stephen Murad, sign the Service Level Agreement between the OUR and Digicel establishing clear timelines, responsibilities, and performance standards for the handling of customer complaints regarding Digicel Continue Reading

        Media Centre Media Release

        Media Release – 31st Caribbean Network Operators Group Forum to be held in Jamaica

        (Kingston, Jamaica; 2026 February 25): The Caribbean Network Operators Group (CaribNOG), in partnership with the Office of Utilities Regulation (OUR), has announced that the 31st CaribNOG Forum will be held on 2026 April 14-16 in Kingston, Jamaica. At a globally streamed launch on 2026 February 25, organisers confirmed that the regional 3-day forum will take place Continue Reading

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        Privacy Overview

        Data Protection — Privacy Notice for Information Request
        This privacy notice tells you how the Office of Utilities Regulation (OUR) collects and uses the personal data of individuals who will participate in our Satisfaction Survey for Major Service Providers.

        What Types of personal data are we collecting?

        • Names
        • Job Titles
        • Work contact number
        • Work email address

         

        What is the legal basis for asking for this information?
        The legal basis for collecting personal data is legitimate interests.  The OUR is requesting information based on its legitimate interest in conducting this survey, which necessitates obtaining personal data. The legitimate interest, in this case, relates to fulfilling the project's purpose.

        Why are we asking for this information?
        The OUR believes it is important to assess the views of various participants in the electricity, telecommunications, and water and sewerage sectors it regulates, particularly the major service providers: Jamaica Public Service Company Limited, the National Water Commission, FLOW, and Digicel Jamaica Limited. Through this research, the OUR aims to evaluate these major service providers' knowledge, attitudes, and perceptions specifically regarding:

        • the roles and functions of the OUR.
        • the service providers' knowledge and perception of the OUR and
        • the extent to which the service providers believe the OUR is performing satisfactorily and executing its mandate efficiently.

        The OUR intends to utilize the research findings to review its processes and procedures related to these major service providers.

         

        What will we do with personal data?

        The data will be used to contact participants to provide opportunities to collect qualitative and quantitative data for analysis. The information will be kept on a secured server, where it will be stored in accordance with the Data Protection Act, 2020 for four (4) years.

         

        How will we protect personal data and how long will it be stored?

        We have implemented appropriate technical and organizational measures to ensure that we keep personal data safe and comply with data protection laws. The information will be stored on a physically secured server, accessible only to authorized personnel. The OUR has implemented several controls to protect the data, including password protection, multi-factor authentication, firewalls, anti-virus software, VPNs, and Data Encryption.

        The personal data will be stored for four (4) years, after which it will be disposed of in accordance with the OUR Business Classification Scheme and Records Retention and Disposition Authority.

         

        Who will utilize the personal data?

        The data will be collected by a third-party consultant who will be conducting the survey.

         

        What are the rights of data subjects?

        Participants can change their minds or withdraw their consent to use their personal data at any time.

         

        Participants have the right to ask us to delete their personal data. To do this, they can send an email to dpo@our.org.im. They also have the right to ask us to update and rectify the personal data that we hold about them.