(KINGSTON, Jamaica; 2025 November 13): The Office of Utilities Regulation (OUR) has commended the restoration efforts of the major utility providers, and in particular, the evidence of their collaboration and coordination to restore electricity, water, and telecommunications services to customers in the immediate aftermath of Hurricane Melissa. In an Industry Notification to utility providers, the Continue Reading
(Kingston, Jamaica; 2025 November 12): The Office of Utilities Regulation (OUR) has officially launched its post-Hurricane Melissa activities webpage, which includes an interactive utilities map to provide real-time updates on the restoration of utility services across the island in the aftermath of Hurricane Melissa. Accessible from the homepage of the OUR website, www.our.org.jm, the webpage Continue Reading
Audio clip – OUR DG on JPS Billing after Melissa (KINGSTON, Jamaica; 2025 October 31): The Office of Utilities Regulation (OUR) has urged the Jamaica Public Service Company Limited (JPS) to ensure the observation of good practice and application of reasonable consideration in its billing to its customers in the aftermath of Hurricane Melissa. The Continue Reading
(KINGSTON, Jamaica; 2025 October 29): The Office of Utilities Regulation (OUR) has permitted an initial drawdown of US$5 million from the Electricity Disaster Fund (EDF) for the Jamaica Public Service Company Limited (JPS) to swiftly mobilise resources for restoration efforts for Hurricane Melissa. JPS’s letter to the OUR requesting the sum, explained that it has Continue Reading
Chair of the International Confederation of Energy Regulators to Deliver Keynote at Regional Regulatory Conference (Kingston, Jamaica, 2025 September 2): The Organisation of Caribbean Utility Regulators (OOCUR) is proud to announce that David Morton, Chair of the International Confederation of Energy Regulators (ICER), will deliver the keynote address at its 20th Annual Conference, to be Continue Reading
(KINGSTON, Jamaica; 2025 July 7): Registration for the 20th Annual Conference of the Organisation of Caribbean Utility Regulators (OOCUR) has opened. Early bird registration closes on 2025 July 31. The OOCUR Conference will be held 2025 October 26-29 at the Jewel Grande Resort in Montego Bay, St. James and will host local professionals as well Continue Reading
OUR Media Release: Rose Hall (Developments) Ltd Submits Water and Sewerage Tariff Application to OUR
(KINGSTON, Jamaica; 2025 June 09): Rose Hall (Developments) Limited (RHDL), has submitted a new Water and Sewerage Tariff Application to the Office of Utilities Regulation (OUR), in accordance with its licences and regulatory requirements. RHDL is a licensed provider of potable water and sewerage treatment services mainly in St James and currently serves fifty-eight (58) Continue Reading
OUR ASKS JPS TO DEVELOP A PLAN OF ACTION TO ADDRESS OFFICE CLOSURES (KINGSTON, Jamaica; 2025 May 18): The Office of Utilities Regulation (OUR) has asked the Jamaica Public Service Company Ltd. (JPS) to develop a plan of action to address the gap in customer access to their services caused by the closure of ten Continue Reading
(KINGSTON, Jamaica; 2025 April 29): Utility providers paid customers approximately $175.3M in 2024 for service breaches. This information is contained in the Office of Utilities Regulation’s (OUR’s) Quarterly Performance Report for 2024 September-December, which also includes the utility’s performance for the calendar year 2024. Of the amount paid out by the utilities to customers for Continue Reading
OUR Invites Public Input on Survey Examining Relief for Utility Customers After a Disaster The Office of Utilities Regulation (OUR) is reaching out to utility customers to get their input about the kind of relief that can be applied in the event of a natural disaster. The OUR wants to know what actions customers think Continue Reading