(KINGSTON, Jamaica; 2025 December 11): The Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) will waive the customer/service charge on the bills of customers who have been without service since Hurricane Melissa made landfall on 2025 October 28. The decisions emerged from the Office of Utilities Regulation’s (OUR) ongoing dialogue and Continue Reading
OUR to Monitor Utilities’ Temporary Customer Billing Relief Measures (Kingston, Jamaica; 2025 December 2): The Office of Utilities Regulation (OUR) has acknowledged and supports the initial billing relief measures announced by major utility providers in response to the widespread impact of Hurricane Melissa. In the week following the Hurricane, the OUR wrote to the major Continue Reading
PHOTO CAPTION OUR’s Deputy Director-General with oversight for its Legal and Consumer and Public Affairs portfolio, Cheryl Lewis, accepts her Women in Sustainable Energy (WISE) Award from Director of Sectoral Programmes at the CARICOM Secretariat, Ambassador David Prendergast. Ms Lewis was one of four women who received the 2025 award at a function in Georgetown, Continue Reading
PHOTO CAPTIONS Chair of the Consumer Advisory Committee on Utilities, Yasmin Chong (right), presents the inaugural Utility of the Provider of the Year Award to CEO and President of the Jamaica Public Service Company Limited, Hugh Grant. Director-General of the OUR, Ansord Hewitt (left), poses with Utility Customer Service Distinction Awardee Alicia Tucker Continue Reading
(KINGSTON, Jamaica; 2025 November 13): The Office of Utilities Regulation (OUR) has commended the restoration efforts of the major utility providers, and in particular, the evidence of their collaboration and coordination to restore electricity, water, and telecommunications services to customers in the immediate aftermath of Hurricane Melissa. In an Industry Notification to utility providers, the Continue Reading
(Kingston, Jamaica; 2025 November 12): The Office of Utilities Regulation (OUR) has officially launched its post-Hurricane Melissa activities webpage, which includes an interactive utilities map to provide real-time updates on the restoration of utility services across the island in the aftermath of Hurricane Melissa. Accessible from the homepage of the OUR website, www.our.org.jm, the webpage Continue Reading
Audio clip – OUR DG on JPS Billing after Melissa (KINGSTON, Jamaica; 2025 October 31): The Office of Utilities Regulation (OUR) has urged the Jamaica Public Service Company Limited (JPS) to ensure the observation of good practice and application of reasonable consideration in its billing to its customers in the aftermath of Hurricane Melissa. The Continue Reading
(KINGSTON, Jamaica; 2025 October 29): The Office of Utilities Regulation (OUR) has permitted an initial drawdown of US$5 million from the Electricity Disaster Fund (EDF) for the Jamaica Public Service Company Limited (JPS) to swiftly mobilise resources for restoration efforts for Hurricane Melissa. JPS’s letter to the OUR requesting the sum, explained that it has Continue Reading
Chair of the International Confederation of Energy Regulators to Deliver Keynote at Regional Regulatory Conference (Kingston, Jamaica, 2025 September 2): The Organisation of Caribbean Utility Regulators (OOCUR) is proud to announce that David Morton, Chair of the International Confederation of Energy Regulators (ICER), will deliver the keynote address at its 20th Annual Conference, to be Continue Reading
(KINGSTON, Jamaica; 2025 July 7): Registration for the 20th Annual Conference of the Organisation of Caribbean Utility Regulators (OOCUR) has opened. Early bird registration closes on 2025 July 31. The OOCUR Conference will be held 2025 October 26-29 at the Jewel Grande Resort in Montego Bay, St. James and will host local professionals as well Continue Reading