Executive Summary
The number of contacts to the CAU for the 2020 April – June quarter increased by 91% (to 1,974) over the preceding period. The data indicate increases in the main categories for customer contact, when compared to the preceding period, with the most significant increases relating to:
- Billing Matters (168%),
- Disconnection (125%), and
- Terms and Conditions of Service (113%).
The following shows the distribution of contacts per service providers :
- Jamaica Public Service Company Ltd. (JPS) – 898 (45%)
- National Water Commission (NWC) – 375 (19%)
- Cable & Wireless Jamaica Ltd. (Flow) – 357 (18%)
- Columbus Communications (Flow) – 181 (9%)
- Digicel – 70 (4%)
- Private water and/or sewerage providers CanCara Development Ltd., Dairy Springs Ltd., DEML, Drax Hall Utilities Ltd., Runaway Bay Water Company Ltd., and St. Jago Hills Development Company Ltd.; small telecommunications providers, Dekal Wireless and XtriNet and Other (Not Utility Provider Related) – 93 (5%).
