(KINGSTON, Jamaica; 2024 August 7): Power supply to over sixteen thousand customers across the island has yet to be restored by the Jamaica Public Service Company Ltd. (JPS) according to its most recent restoration schedule of 2024 August 6. Mindful of the increasing hardship being faced by customers and consumers who are without electricity services, Continue Reading
(KINGSTON, Jamaica; 2024 August 2): The Office of Utilities Regulation (OUR) has issued a Directive to the Jamaica Public Service Company Limited (JPS) to enforce strict compliance with the company’s latest schedule for returning electricity supply to customers affected by Hurricane Beryl. Given that the company has missed previously established timelines, the OUR’s Directive, which Continue Reading
(KINGSTON, Jamaica; 2024 July 30): Some electricity customers receiving estimated bills from the Jamaica Public Service Company Limited (JPS) will get a 40% reprieve after the Office of Utilities Regulation (OUR) approved a mechanism for calculating these bills following Hurricane Beryl. The decision follows a 2024 July 22 meeting between the OUR and JPS after Continue Reading
NWC Records Most Complaints for Q1 2024 (KINGSTON, Jamaica; 2-24 July 17): The National Water Commission (NWC) was the utility that recorded the most complaints received by the Office of Utilities Regulation (OUR) from customers during the 2024 January–March quarter. OUR’s Quarterly Performance Report for 2024 January – March indicates that its Consumer Affairs Unit Continue Reading
FOR IMMEDIATE RELEASE OUR Approves New Rates for Can-Cara Development Ltd (KINGSTON, Jamaica; 2024 May 10): The Office of Utilities Regulation (OUR) has approved new water and sewerage rates to be charged by Can-Cara Development Limited (CDL) to its customers. CDL is a privately owned limited liability company which provides water and sewerage services in Continue Reading
Media and Other Stakeholders, OUR Amends JPS and NWC Guaranteed Standards (KINGSTON, Jamaica; 2024 March 20): The Office of Utilities Regulation (OUR) has made significant changes to the Guaranteed Standards (GS) scheme for the Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC). The Guaranteed Standards are minimum service level agreements between Continue Reading
EASTERN CARIBBEAN TELECOMMUNICATIONS AUTHORITY (ECTEL) ECTEL APPOINTS A NEW MANAGING DIRECTOR Castries – Saint Lucia – 7th February 2024 – Mr. David A. Cox is the newly appointed Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL). His appointment took place on 1st February 2024. He takes over as the head of the organisation from Continue Reading
FOR IMMEDIATE RELEASE Over $51 Million Compensation Due to Utility Consumers for Breaches (KINGSTON, Jamaica; 2024 January 26): Over $51 million dollars was due for payment to utility customers between 2023 July and September as a result of breaches of the Guaranteed Standards (GS) by the Jamaica Public Service Company Limited (JPS) and the National Continue Reading