FOR IMMEDIATE RELEASE OUR approves 5.11% for Runaway Bay Water Company’s 2023 ANPAM (Kingston, Jamaica, 2023 July 6) A new base rate of 5.11% was approved for the 2023 Annual Price Adjustment Mechanism (ANPAM) application submitted to the Office of Utilities Regulation (OUR) by potable water and sewerage service utility provider, Runaway Bay Water Company Continue Reading
OUR Assigns a Central Office Code under 658 Area Code (KINGSTON, Jamaica; 2023 May 17): The Office of Utilities Regulation (OUR) recently assigned a Central Office Code (a number block which contains 10-thousand telephone numbers) under Jamaica’s new area code, “658”. A Central Office Code is the first three digits which are dialled after the Continue Reading
JPS 2023 Annual Tariff Adjustment Application Under Review by OUR (Kingston, Jamaica; 2023 May 11): The Jamaica Public Service Company Limited (JPS) has submitted its 2023 Annual Tariff Adjustment application to the Office of Utilities Regulation (OUR). This is provided for under the Electricity Licence, 2016. The annual tariff adjustment request seeks to realign electricity Continue Reading
OUR Finalises Decisions on NWC’s 2023 Annual Price Adjustment Mechanism (Kingston, Jamaica: 2023 May 2): The Office of Utilities Regulation (OUR) has issued its decisions on the 2023 Annual Price Adjustment Mechanism (ANPAM) for the National Water Commission (NWC). These decisions are contained in the National Water Commission Annual Price Adjustment Mechanism 2023 Rate Adjustment Continue Reading
Fewer Utility Customer Complaints to the OUR in 2022 But Spike in JPS and NWC Guaranteed Standards Breaches (2023 April 24; Kingston, Jamaica): The Office of Utilities Regulation (OUR) received 18% fewer utility customer complaints in 2022 than it did in 2021. However, there were increased breaches of the Guaranteed Standards by the Jamaica Continue Reading
(KINGSTON, Jamaica; 2023 March 08): The Office of Utilities Regulation (OUR) has written to the National Water Commission (NWC), requesting information on its recent introduction of a regulated water supply schedule in sections of Kingston and St. Andrew (KSA) as part of drought mitigation measures. The NWC announced via a media release on 2023 February Continue Reading
FOR IMMEDIATE RELEASE Office of Utilities Regulation hosts Regional Media Workshop on Electric Vehicle Market (KINGSTON, Jamaica; 2023 January 17): The Office of Utilities Regulation (OUR) in Jamaica will be putting the spotlight on the growing electric vehicle market and considerations for its viability when it hosts a regional media workshop on 2023 January 26. Continue Reading
FOR IMMEDIATE RELEASE OUR Holds Customer Consultation on Can-Cara’s Tariff Application for Increased Rates (KINGSTON, Jamaica; 2023 January 12): The Office of Utilities Regulation (OUR) hosted a virtual consultation with customers of small water provider Can-Cara Development Limited (Can-Cara) on 2023 January 8 as part of its evaluation process for the tariff review application submitted Continue Reading
(KINGSTON, Jamaica; 2023 January 5): The Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) recorded mixed performances for their Customer Contact Centres (Call Centres) during the 2022 July-September quarter. The data are included in the Office of Utilities Regulation’s (OUR’s) 2022 July-September Quarterly Performance Report. During the period… Go Continue Reading
(KINGSTON, Jamaica; 2022 December 07): Richmond Environmental Services Limited (RESL) has submitted a tariff application to the Office of Utilities Regulation (OUR) for increased water and sewerage rates. The company is seeking an average increase of 244%. Additionally, RESL proposes to introduce a service charge to its rate structure as it had none before. RESL Continue Reading