KINGSTON, Jamaica; 2024 October 2): Contacts to the Office of Utilities Regulation (OUR) increased by 6% in the 2024 April – 2024 June period, compared to the previous quarter. The OUR’s Consumer Affairs Unit (CAU) received 778 contacts with the most significant increases being in the categories of Irregular Supply (120%), Poor Service Quality (71%), Continue Reading
🏆 The 2024 Utility Customer Service Distinction Award is here! Nominate utility staff from Digicel, Flow, JPS, or NWC who go above and beyond for their customers. Nominations open now until October 30, 2024. Complete the application form by clicking on this link: https://bit.ly/2024CACUUtilityCSDistinction
OUR Conducts Validation Checks on JPS Post-Beryl Restoration Works (KINGSTON, Jamaica; 2024 September 6): The Office of Utilities Regulation (OUR) has been conducting validation checks on Jamaica Public Service Company Ltd.’s (JPS’s) restoration of its transmission and distribution infrastructure and reconnection of electricity supply to customers in St. Elizabeth and Manchester. This follows JPS’s announced Continue Reading
(Kingston, Jamaica: 2024 August 29) Following customer complaints about the continued receipts of bills without service, the two major telecommunication providers, Digicel and Flow have confirmed with the Office of Utilities Regulation (OUR) ‘no usage charge’ for the period of interruption since Beryl, for customers whose service is unrestored. However, all customers who have had Continue Reading
(KINGSTON, Jamaica; 2024 August 22): The Office of Utilities Regulation (OUR) is committed to spearheading an in-depth post-Beryl evaluation of the resilience of the electricity sector. This will span preparation for the hurricane, its impact, and restoration activities. The assessment will seek to identify culpability (if, or where it exists), gaps, areas for improvement, policy Continue Reading
(KINGSTON, JAMAICA, 2024 August 23) The Office of Utilities Regulation (OUR) has instructed the Jamaica Public Service Company Limited (JPS) to reduce some customers’ bills in the next billing period and re-issue those bills issued in August with zero consumption that do not show a corresponding zero money value. The scale and extensiveness of the JPS Continue Reading
Kingston, Jamaica, Monday, 2024 August 19.) The Office of Utilities Regulation (OUR) has – just over this past weekend – become increasingly aware of several utility customer complaints regarding increasing electricity bills, following the passage of Hurricane Beryl. The OUR has initiated steps to investigate these complaints. Once the relevant information has been received from Continue Reading
(KINGSTON, Jamaica; 2024 August 12): The Office of Utilities Regulation (OUR) will meet with the Jamaica Public Service Company Limited (JPS) tomorrow following the 2024 August 12 expiration of the deadline to provide full restoration of electricity supply to its customers ‘subject to the inaccessibility issues faced in the areas specified as Exceptions’. According to Continue Reading
(KINGSTON, Jamaica; 2024 August 7): Power supply to over sixteen thousand customers across the island has yet to be restored by the Jamaica Public Service Company Ltd. (JPS) according to its most recent restoration schedule of 2024 August 6. Mindful of the increasing hardship being faced by customers and consumers who are without electricity services, Continue Reading
(KINGSTON, Jamaica; 2024 August 2): The Office of Utilities Regulation (OUR) has issued a Directive to the Jamaica Public Service Company Limited (JPS) to enforce strict compliance with the company’s latest schedule for returning electricity supply to customers affected by Hurricane Beryl. Given that the company has missed previously established timelines, the OUR’s Directive, which Continue Reading
