FOR IMMEDIATE RELEASE Over $51 Million Compensation Due to Utility Consumers for Breaches (KINGSTON, Jamaica; 2024 January 26): Over $51 million dollars was due for payment to utility customers between 2023 July and September as a result of breaches of the Guaranteed Standards (GS) by the Jamaica Public Service Company Limited (JPS) and the National Continue Reading
(KINGSTON, Jamaica, 2024 January 22): The Office of Utilities Regulation (OUR) in Jamaica has been appointed as Chair of the Organisation of Caribbean Utility Regulators (OOCUR), the association of regional regulatory authorities. The OUR will be represented on the body by its Director-General, Ansord E. Hewitt. The OUR last chaired OOCUR in 2016-2017. The Telecommunications Continue Reading
FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 5): The National Water Commission’s (NWC) team walked away with the Consumer Advisory Committee on Utilities’ (CACU) inaugural Utility Customer Service Distinction Award on 2023 November 28 during the Office of Utilities Regulation’s (OUR) seventh Quality of Service (QoS) Symposium. The CACU’s Award was launched to acknowledge and Continue Reading
FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 December 4): The 2023 Office of Utilities Regulation’s (OUR) commissioned Mystery Shopping Research has found that utility providers scored an average of 54% across all service channels (retail outlets, website chats, social media platforms, mobile app, and call centers) in the delivery of customer service. The annual Mystery Shopping Continue Reading
Utilities Pay Out Over $45 Million to Customers For Breaches FOR IMMEDIATE RELEASE (KINGSTON, Jamaica; 2023 October 31): Over $45 million dollars was paid out to utility customers between 2023 April and June as a result of breaches of the Guaranteed Standards (GS), as well as through the Office of Utilities Regulation’s (OUR’s) direct intervention Continue Reading
Six Regional Regulators Sign Historic MOU FOR IMMEDIATE RELEASE October 4, 2023 The Office of Utilities Regulation (OUR) in Kingston, Jamaica, the Eastern Caribbean Telecommunications Authority (ECTEL) in Castries, Saint Lucia and representatives of four (4) National Telecommunications Regulatory Commissions (NTRCs) in the ECTEL Member States, signed a historic Information Sharing Memorandum of Understanding (MOU) Continue Reading
JPS Customers to See 1.6% Average Rate Increase effective 2023 August 9. Click on Media Release for highlights of the OUR’s decisions on the JPS’ 2023 Annual Adjustment Application: Media-Release-OUR-Completes-JPS-Annual-Rate-Review.pdf
Utility Customers get over $69 M through OUR’s Intervention and Compensation (KINGSTON, Jamaica; 2023 July 31): The Office of Utilities Regulation (OUR) secured over $69 million for utility consumers through its direct intervention and as a result of automatic compensation for Guaranteed Standards (GS) breaches. The sum of $1,127,822.29 was secured between 2022 October and Continue Reading