(Kingston, Jamaica; 2026 November 13): The Office of Utilities Regulation (OUR) has begun its review of the National Water Commission’s (NWC’s or Commission’s) 5-year tariff application covering the 2026-2031 period. This comes after a preliminary review of the application, after which the OUR wrote to the NWC indicating that although there are some gaps in Continue Reading
The Office of Utilities Regulation (OUR) is calling for stronger coordination, long-term planning and accountable investment across Jamaica’s water sector, saying these measures are critical to improving service delivery and strengthening resilience in the face of increasing climate and operational challenges. The call came from the OUR’s public education webinar, Jamaica’s Water Sector at a Continue Reading
YOU ARE INVITED TO ATTEND AND COVER 4th Annual Utility Customer Service Distinction Awards Ceremony WHAT: Consumer Advisory Committee on Utilities’ (CACU) 4th Annual Utility Customer Service Distinction Awards Ceremony WHEN: 2026 November 12 at 6:30 pm WHERE: Talk of the Town Suite, Jamaica Pegasus Hotel GUEST SPEAKER: Senator, Hon. Aubyn Hill, Ministry of Continue Reading
KINGSTON, Jamaica; 2026 October 20) The Office of Utilities Regulation (OUR) confirms receipt of a tariff application from the National Water Commission (NWC) on Friday, 2026 October 16, covering the five-year period 2026/27-2030/31. In accordance with its established Tariff Review process, the OUR will conduct an initial assessment to determine whether the application meets the Continue Reading
(Kingston, Jamaica; 2026 September 28): Utility consumers received more than $20 million in credits and compensation during the 2026 April to June quarter, reflecting the combined impact of complaint resolution efforts by the Office of Utilities Regulation (OUR) and payment for breaches of the Guaranteed Standards. The total comprised approximately $8.75 million secured through the Continue Reading
(Kingston, Jamaica; 2026 August 25): The Jamaica Public Service Company Limited (JPS) has put in place further measures to address customer access to its services, following the closure of ten (10) of its fifteen (15) offices across the island. This follows recommendations issued by the Office of Utilities Regulation (OUR) to JPS, based on the Continue Reading
CACU – Utility Customer Service Distinction Award 2026 – TOR and NOMINATION fORM – final – 03AUG26 (Kingston, Jamaica; 2026 August 5): The Consumer Advisory Committee on Utilities (CACU) is pleased to announce that nominations are now open for the Annual Customer Service Distinction Awards 2026, which will be held on Thursday, November 12, 2026, Continue Reading
(Kingston, Jamaica; 2026 July 31): The Office of Utilities Regulation (OUR) secured just over $10.4 million in credits, compensation and account adjustments for utility consumers during the 2026 January to March quarter, according to its latest Quarterly Performance Report. The funds were secured through actions taken by the OUR’s Consumer Affairs Unit (CAU), which investigates Continue Reading
(Kingston, Jamaica; 2026 July 17): Customers of Jamaica’s four major utility providers, Jamaica Public Service Company Ltd. (JPS), National Water Commission (NWC), Digicel, and Flow, continue to face delays, inconsistent communication, and incomplete resolutions when seeking assistance through call centres, website chat platforms, and social media channels. These shortcomings were a key finding of the Continue Reading
Media Release: NWC Delivers Best Overall Customer Experience, Says OUR’s 2025 Mystery Shopping Study
NWC Delivers Best Overall Customer Experience, Says OUR’s 2025 Mystery Shopping Study (Kingston, Jamaica; 2026 July 14): The National Water Commission (NWC) emerged as the top-performing utility provider in overall customer experience, according to findings from the Office of Utilities Regulation’s (OUR) 2025 Mystery Shopping Study. The annual research, which, among other things, evaluated customer Continue Reading