Utility Provider of the year to receive award (KINGSTON, Jamaica; 2025 February 6): The Consumer Advisory Committee on Utilities (CACU) will recognise the Utility Provider of the Year at its annual Utility Customer Service Distinction Award to be held later this year. The Award was launched in 2023 as a single award to showcase the Continue Reading
PRIVATE WATER UTILITY – DAIRY SPRING LIMITED – SUBMITS TARIFF APPLICATION (KINGSTON, Jamaica; 2025 January 15): The Office of Utilities Regulation (OUR) is reviewing a tariff application submitted by private water supplier Dairy Spring Limited (DSL). DSL is a privately owned limited liability company that supplies and distributes water within St. Ann. Its customer base Continue Reading
(KINGSTON, Jamaica; 2025 January 13): Utility customers are still troubled by customer service issues such as long wait times (both in-store and online), poor communication, and poor physical facilities. These are among the findings from the Office of Utilities Regulation’s (OUR’s) latest annual Mystery Shopping research, conducted in the latter part of 2024. The Mystery Continue Reading
(Kingston, Jamaica; 2025 January 2): There was a 103% increase in utility consumer contacts to the Office of Utilities Regulation’s (OUR’s) Consumer Affairs Unit (CAU) during the 2024 July-September period compared to the preceding quarter. The CAU received 1,581 contacts for the quarter, compared to 778 in the 2024 April-June period. The information is contained Continue Reading
OUR RELEASES FINDINGS OF HURRICANE BERYL FUEL RATE INVESTIGATION 2024 Dec 19 (KINGSTON, Jamaica; 2024 December 18): The Office of Utilities Regulation (OUR) has found that the ‘bill shock’ experienced by Jamaica Public Service Company Ltd. (JPS) customers after Hurricane Beryl was because of a significant increase in the fuel rate in 2024 July, which Continue Reading
OUR Mourns Passing of First Director-General, Winston Hay (KINGSTON, Jamaica; 2024 December 10): The Office of Utilities Regulation (OUR) mourns the passing of its first Director-General, Winston Hay, who died on 2024 December 5. In reacting to his passing, OUR’s Director-General, Ansord Hewitt said: “Winston was, for many of us – including me – a great Continue Reading
(KINGSTON, Jamaica; 2024 November 15): A Technical Operator at Digicel Jamaica, Marlon Williams has won the Consumer Advisory Committee on Utilities (CACU) 2nd annual Utility Customer Service Distinction Award. The announcement was made at a function on 2024 November 13 held at the Courtleigh Hotel and Suites in New Kingston. Launched last year, the Award Continue Reading
(KINGSTON, Jamaica; 2024 November 12): The Office of Utilities Regulation (OUR) has confirmed that it has no application for, nor are there any current plans to increase electricity rates to strengthen the Electricity Disaster Fund (EDF/Fund) following Hurricane Beryl. The EDF is a self-insurance fund established by the OUR in 2004 to set aside a Continue Reading
(KINGSTON, Jamaica, 2024 November 6): Jamaica’s Office of Utilities Regulation (OUR) was returned as Chair of the Organisation of Caribbean Utility Regulators (OOCUR), the association of regional regulatory authorities. The OUR, which had just completed a one-year stint in the post, was reappointed at OOCUR’s Conference in Suriname, held on 2024 October 28-30. The OUR Continue Reading
OUR gets Utility Providers’ Updates about TS Rafael (KINGSTON, Jamaica; 2024 November 5): The Office of Utilities Regulation (OUR) has received updates from the four major utility providers on their preparations for any adverse effects on their services caused by Tropical Storm Rafael. The weather system is now affecting parts of the island and the Continue Reading